NHTSA ID Number: 10253809
Incident Date: 2008-08-08
Manufacturer's Name: Volkswagen
Group of America, Inc.
Vehicle/Equipment Make: VOLKSWAGEN
Vehicle/Equipment Model: JETTA
Model Year: 2004
9999 If Unknown Or N/A
Vehicle Identification Number: 3VWRR69M44M
Vehicle Mileage At Failure: 148000
Vehicle Speed: 35
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: ST. JOHN, IN
Summary of Complaint
I HAVE A 2004 VOLKSWAGEN JETTA TDI DIESEL, WHICH HAS THE PD TYPE ENGINE. THIS PD DESIGN HAS A WELL-KNOWN DEFECT; SPECIFICALLY, AN EXTRA LOAD IS PLACED ON THE CAMSHAFT BECAUSE IT DRIVES THE FUEL INJECTION SYSTEM, AS OPPOSED TO PREVIOUS VW TDI MODELS IN WHICH AN EXTERNAL ROTARY PUMP DROVE THE FUEL INJECTORS. BECAUSE OF THIS DEFECT, VW INSTITUTED A SPECIAL OIL REQUIREMENT FOR THIS CAR TO SATISFY THE ADDITIONAL LUBRICATION DEMANDS OF THIS DESIGN. INITIALLY THAT OIL SPECIFICATION WAS VW 505.01; MOST RECENTLY IT HAS BEEN CHANGED TO VW 507 OR CASTROL OE PROFESSIONAL 5W/30. I BOUGHT THIS CAR USED WITH 80,000 MILES ON IT IN JULY, 2006, AND HAVE ALWAYS HAD MY OIL CHANGES DONE AT VW DEALERSHIPS: ONE IN MERRILLVILLE, IN AND ONE IN BENSENVILLE, IL. ON ALL BUT ONE OCCASION, BOTH DEALERSHIPS DOCUMENTED THE USE OF VW 505.01 COMPLIANT OIL IN MY CAR. ON THE ONE OCCASION IN WHICH VW 505.01 OIL WAS NOT USED, THE DEALER IN BENSENVILLE, IL PUT A GENERIC OIL IN MY CAR THAT HAD NO IDENTIFYING CHARACTERISTICS, OTHER THAN ITS DRAMATICALLY LOWER PRICE PER QUART. I DID NOT NOTICE THIS AT THE TIME, BECAUSE AT THIS FEBRUARY 23, 2008 SERVICE THE DEALER HAD ALSO POINTED OUT THAT I NEEDED TO HAVE ALL 4 BRAKE ROTORS AND PADS REPLACED, SO I DID NOT HAVE A LOWER SERVICE COST TO ALERT ME; THIS SERVICE COST FAR MORE THAN USUAL AND I DID NOT REALIZE AT THE TIME THAT I COULD TELL EXACTLY WHAT OIL THEY WERE PUTTING IN MY CAR FROM THE PART NUMBER ON MY INVOICE; I THOUGHT THAT PART NUMBER CORRESPONDED TO THE OIL CHANGE SERVICE ITSELF. ON AUGUST 8, 2008, I HAD A CATASTROPHIC ENGINE FAILURE OF THE SORT THE VW SERVICE MANUAL WARNS ABOUT IF THE WRONG OIL IS USED, "...EVEN IF ONLY A SMALL AMOUNT OF INCORRECT OIL IS ADDED TO THE CORRECT OIL TO TOP OFF THE LEVEL." I DID NOT HAVE AN ACCIDENT, AND THERE WERE NO OTHER CARS AROUND ME WHEN THE FAILURE OCCURRED, BUT I INCURRED ABOUT $8,000 OF REPAIR COSTS DUE TO DAMAGE TO MY CAMSHAFT, VALVE LIFTERS, TOTAL EGR-INTAKE SYSTEM AND TURBOCHARGER. *TR
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- Mixes well with conventional fluids
- Low-moisture formula provides excellent vapor lock...
- Ideal for hydraulic and disc brakes
- Ideal for hydraulic and disc brakes
- Mixes well with conventional fluids
- Low-moisture formula provides excellent vapor lock...
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2008-08-08
(YYYY-MM-DD)
Date Added To File: 2009-01-05
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2009-01-05
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE AND ENGINE COOLING
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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