NHTSA ID Number: 10249529
Incident Date: 2008-10-15
Manufacturer's Name: Toyota
Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: TACOMA
Model Year: 1997
9999 If Unknown Or N/A
Vehicle Identification Number: 4TANL42NXVZ
Vehicle Mileage At Failure: 172000
Vehicle Speed: 55
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: PIPPA PASSES, KY
Summary of Complaint
THIS COMPLAINT IS REGARDING PROBLEMS I HAVE HAD WITH MY 1997 TOYOTA TACOMA AND WITH TOYOTA HEADQUARTERS LIVING UP TO THEIR RECALL OF 1995-2000 TACOMA'S WITH FRAME RUST/FAILURE. ON APRIL 25, 2008 I PURCHASED A USED 1997 TOYOTA TACOMA FROM A USED CAR DEALER FOR $3200. ON OR ABOUT OCTOBER 15TH, 2008 I EXPERIENCED A TOTAL FAILURE OF THE PASSENGERS SIDE BALL JOINT CAUSING ME TO LOSE CONTROL OF THE VEHICLE AND RUNNING OFF ONTO THE MEDIAN. WHEN GETTING THE VEHICLE REPAIRED, THE SERVICE MAN TOLD THAT MY FRAME LOOKED BAD AND THAT I SHOULD TAKE IT TO A TOYOTA DEALER TO GET IT CHECKED FOR FRAME RUST. HE TOLD ME THAT TOYOTA WAS EITHER FIXING OR BUYING BACK THE TRUCKS WITH BAD FRAMES. ON OR ABOUT OCTOBER 22, 2008 I TOOK MY 1997 TACOMA TO BRAD HUGHES TOYOTA IN PRESTONSBURG KY FOR AN EVALUATION OF THE FRAME. THE DEALER CONFIRMED THAT MY TRUCK DID INDEED HAVE A BAD FRAME AND THAT TOYOTA WOULD CONTACT ME. THEY SAID THAT I COULD EXPECT TO RECEIVE 150% OF KELLEY BLUE BOOK VALUE AND THAT I WOULD BE CONTACTED WITHIN 2 WEEKS WITH AN OFFER ON MY TRUCK. ON NOVEMBER 20, 2008 I RECEIVED A CALL FROM CHARLES ZACHARY OF TOYOTA HEADQUARTERS, PHONE NUMBER 1-800-331-4331. MR ZACHARY OFFERED ME $1500 (KBB BLUE BOOK TRADE IN VALUE), NOT 150% AS PROMISED IN THE LETTER THAT TOYOTA PROMISED IN THE RECALL LETTER. ALTHOUGH I AM WORRIED ABOUT THE BAD FRAME, I HAD TO DECLINE THE OFFER. I CAN'T AFFORD TO LOSE $2700 ON A TRUCK I PURCHASED EARLIER THIS YEAR. MR ZACHARY'S REASON FOR OFFERING SO LITTLE WAS THAT I BOUGHT THE TRUCK AFTER MARCH, WHEN THE LETTERS WENT OUT. AND THAT THE DEALER THAT I BOUGHT THE TRUCK WAS RESPONSIBLE FOR SELLING ME A TRUCK WITH A BAD FRAME. TOYOTA IS PUTTING LIVES IN DANGER BY REFUSING TO LIVE UP TO THEIR PROMISE OF BUYING BACK THE VEHICLES THAT HAVE BAD FRAMES. THE SERVICE DEPT AT THE TOYOTA DEALER WHERE I TOOK MY TRUCK FOR INSPECTION SAID THAT I WAS GETTING A RAW DEAL FROM TOYOTA. THEY SAID THAT THEY HAD NEVER HEARD OF THIS HAPPENING BEFORE. I AM AFRAID TO DRIVE IT. *TR
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Complaint 10249529 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2008-10-15
(YYYY-MM-DD)
Date Added To File: 2008-11-21
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2008-11-21
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: STRUCTURE:FRAME AND MEMBERS
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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