NHTSA ID Number: 10248422
Incident Date: 2008-11-03
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: PLYMOUTH
Vehicle/Equipment Model: GRAND VOYAGER
Model Year: 1997
9999 If Unknown Or N/A
Vehicle Identification Number: 2P4GP44R6VR
Vehicle Mileage At Failure: 92000
Vehicle Speed:
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: MADISON, WI
Summary of Complaint
DISCOVERED SEVERE RUST-THROUGH OF THE FRONT LEFT-SIDE STRUT TOWER WHILE DOING ROUTINE FLUID LEVEL CHECKING. THE DAMAGE IS UNDER THE HOOD OF THE VEHICLE, AND INITIALLY APPEARED AS DIMPLED METAL WITHOUT ANY HOLES OR GAPS. THE METAL CRUMBLED IN MY HAND, AND REVEALED THE RUST THROUGH AS I PICKED AWAY THE PIECES. I RESEARCHED THE PROBLEM ON THE INTERNET, AND FOUND MANY IDENTICAL PROBLEMS, AS WELL AS THE TSB FROM CHRYSLER: 2304402 (NHTSA 10000317). SEVERAL OF THE REFERENCES HAD PICTURES THAT LOOKED JUST LIKE OUR VEHICLE. AS THE TSB NOTES, THERE IS A SPECIAL REPAIR KIT CREATED AND SUPPLIED BY THE MANUFACTURER JUST TO CORRECT THIS SPECIFIC ISSUE. ALTHOUGH OUT VEHICLE HAS NOT HAD ANY COLLAPSE OR OTHER CATASTROPHIC FAILURE, SEVERAL OF THE OWNERS HAD EXPERIENCED SEVERE PROBLEMS AS A A RESULT OF THIS STRUCTURAL FLAW. THE DEFECT WAS DESCRIBED MANY TIMES AS A RESULT OF A MANUFACTURING DETAIL, WHERE TWO SINGLE PIECES OF METAL WERE LAYERED TO BUILD THE STRUT TOWER. THE SEAM BETWEEN THESE TWO LAYERS OF METAL WAS NOT PROPERLY SEALED, AND AS A RESULT, MOISTURE WAS ALLOWED TO ENTER THE SEAM AND CORROSION INSIDE THE PLATE SANDWICH BEGAN. WITH THE PROBLEM INSIDE THE METAL STRUCTURE ESSENTIALLY HIDDEN FROM VIEW, THE METAL DECAY COULD CONTINUE TO ADVANCE WITHOUT EASY DISCOVERY. THE TSB IS DATED NEARLY 2 YEARS AFTER THE LAST VEHICLE DATE, WITH WARRANTY COVERAGE ALREADY EXPIRED. THIS IS A SERIOUS STRUCTURAL AND SAFETY PROBLEM, AND CHRYSLER IS NOT OFFERING TO RECOGNIZE THE DEFECT AND FIX THIS EXCEPT AT OUR COST. THIS MANUFACTURING DEFECT, AS DEMONSTRATED BY THE UNUSUAL DAMAGE PATTERN AS WELL AS THE SPECIAL REPAIR KIT NEEDS A SAFETY RECALL TO SUPPORT OWNERS AND CORRECTLY ASSIGN FAULT. *TR
Complaint 10248422 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2008-11-03
(YYYY-MM-DD)
Date Added To File: 2008-11-11
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2008-11-11
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: STRUCTURE:BODY
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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