NHTSA ID Number: 10248404
Incident Date: 2008-07-02
Manufacturer's Name: Subaru
of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: OUTBACK
Model Year: 2005
9999 If Unknown Or N/A
Vehicle Identification Number: 4S4BP61C756
Vehicle Mileage At Failure: 19000
Vehicle Speed: 80
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: LOS ANGELES, CA
Summary of Complaint
I TOOK A CROSS-COUNTRY TRIP THIS SUMMER FROM LA TO KANSAS CITY, MO. I HAD THE CAR SERVICED AND EVERYTHING CHECKED OUT BEFORE I LEFT BOTH GOING AND COMING BACK. I LEFT KC TO HEAD BACK TO LA. 3 HOURS OUTSIDE OF KC I SAW MY CHECK ENGINE LIGHT COME ON AND THE TEMPERATURE GAUGE UP TO RED. I PULLED OVER IMMEDIATELY. SMOKE POURED OUT OF MY CAR. I PUT COOLANT AND WATER IN IT 3 TIMES. IT SEEMED FINE WHEN I STARTED THE ENGINE, THEN THE NEEDLE WOULD GO UP TO RED. I DIDN'T DARE DRIVE IT, SO I CALLED AAA. THEY TOWED ME TO A SUBARU DEALERSHIP IN KS. I WAS TOLD MY HEAD GASKETS HAD BLOWN. THEY FIXED THEM. I HAD TO STAY THERE OVERNIGHT. THEY CALLED ME THE NEXT MORNING AND TOLD ME BEFORE I WAS TO PICK UP THE CAR THAT THEY HAD TAKEN IT OUT FOR A TEST DRIVE AND IT BROKE DOWN ON THEM. THIS TIME IT WAS THE TENSIONER TO THE TIMING BELT HAD SLIPPED TIME AND THE BELT HAD SHATTERED INTO. OKAY, THAT WAS ANOTHER WEEK AND A HALF STRANDED TO GET THAT FIXED. I FINALLY LEFT TO DRIVE BACK TO LA. THE CAR OVERHEATED ALL THE WAY BACK TO LA. IT WAS THE WORSE TRIP IN MY LIFE. I STOPPED IN CO. THEY TOLD ME IT WAS MY RADIATOR CAP NOT HOLDING PRESSURE AS LONG AS I KEPT THE RPM'S UP THE CAR WOULD STAY COOL. I HAVE TO SAY WITH ALL THAT GOING ON, THE CAR GOT ME HOME. WHEW! IT WAS A NAIL BITER. WHEN I GOT BACK TO LA THE DEALER THERE TOLD ME I HAD TO HAVE NEW HEAD GASKETS. WHAT?! I SAID, I JUST HAD NEW ONES DONE. THEY FOUND OUT THAT THE HEADS WERE WARPED. NO ONE CHECKED. NOW, HERE IS THE CRAZIEST THING. MY CAR HAD ONLY 19,000 MILES ON THE CAR WHEN IT BROKE DOWN. 19,000! IT WAS PRACTICALLY STILL A NEW CAR! IT WAS STILL UNDER WARRANTY FOR THE POWER TRAIN. I HAD THE HEADS PLANED AND NEW GASKETS PUT IN. THE DEALERSHIP IN KS AND LA STARTED POINTING FINGERS AT WHOSE FAULT IT WAS AND MEANWHILE MY CAR IS SITTING AT THE DEALERSHIP, WITH THEM DOING NOTHING TO IT. I FINALLY FOUND SOMEONE AT SUBARU CORPORATE WHO HELPED ME OUT. THEN A COUPLE MONTHS GO BY AND MY CAR STARTS STALLING INTERMITTENTLY. LEMON! *TR
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2008-07-02
(YYYY-MM-DD)
Date Added To File: 2008-11-10
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2008-11-10
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE AND ENGINE COOLING:ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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