NHTSA ID Number: 10246602
Incident Date: 2008-09-20
Manufacturer's Name: Suzuki
Motor USA, LLC
Vehicle/Equipment Make: SUZUKI
Vehicle/Equipment Model: DL1000
Model Year: 2002
9999 If Unknown Or N/A
Vehicle Identification Number: JS1VT53A522
Vehicle Mileage At Failure: 17000
Vehicle Speed: 65
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: ARROYO GRANDE, CA
Summary of Complaint
I OWN A MOTORCYCLE WITH A WELL-DOCUMENTED PROBLEM OF SHUDDERING BADLY BETWEEN 3,000 AND 3,800 RPM. LAST MONTH I WAS HORRIFIED TO DISCOVER THAT 4 OF THE 5 WELDS HOLDING MY SWING-ARM AXLE-MOUNTING BRACKET WERE COMPLETELY CRACKED. THE CRACK IS ON THE CHAIN-DRIVE SIDE, NEXT TO THE SPROCKET. HAD I NOT DISCOVERED THIS IT WOULD HAVE BROKE, CAUSING COMPLETE LOSS OF CONTROL AND SERIOUS INJURY OR DEATH. THE SWING-ARM IS ALUMINUM, AND I BELIEVE THIS FAILED AS A RESULT OF THE LONG-TERM SHUDDERING PROBLEM. THE BIKE WAS RIDDEN ONLY ON THE STREET, STORED INDOORS, LOOKS LIKE NEW. THIS PROBLEM IS WELL DOCUMENTED IN MAGAZINE ARTICLES AND BLOGS. SUZUKI REPLACED THE BROKEN SWING-ARM BUT REFUSED TO FIX THE SHUDDERING PROBLEM. AFTER DISCOVERING THE CRACK WELDS THE DEALER RECOMMENDED REPLACING THE DRIVE CHAIN. NEW TIRES AND A NEW DRIVE CHAIN WERE INSTALLED, NEITHER ELIMINATED OR HELPED REDUCE THE SHUDDERING PROBLEM. THIS BIKE WAS REDESIGNED IN 2003 TO ELIMINATE THIS PROBLEM, SO SUZUKI HAS A FIX. I AM CONVINCED THIS MOTORCYCLE IS UNSAFE AND WILL SERIOUSLY INJURE OR KILL ME OR THE NEXT OWNER. I HAVE MANY PICTURES OF THE CRACKED SWING-ARM AND COPIES OF THE MAGAZINE ARTICLE AND BLOGS. SUZUKI CLAIMS THE SHUTTERING CAN NOT CAUSE THIS PROBLEM, HOWEVER, THEY HAVE FAILED TO PRODUCE ANY EXPLANATION FOR THIS FAILURE. I HAVE OWNED OVER 100 MOTORCYCLES IN MY LIFE, AND THIS IS THE ONLY MOTORCYCLE THAT EXPERIENCED CRACKED SWING-ARM WELDS. *TR
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Complaint 10246602 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2008-09-20
(YYYY-MM-DD)
Date Added To File: 2008-10-24
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2008-10-24
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: STRUCTURE:FRAME AND MEMBERS
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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