NHTSA ID Number: 10244672
Incident Date: 2008-06-11
Manufacturer's Name: Honda
(American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: CIVIC
Model Year: 2006
9999 If Unknown Or N/A
Vehicle Identification Number: 1HGFA16576L
Vehicle Mileage At Failure: 9000
Vehicle Speed: 25
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: RHINELANDER, WI
Summary of Complaint
TO WHOM IT MAY CONCERN: THE PURPOSE OF THIS LETTER IS TO COMPLAIN ABOUT THE TREATMENT I RECEIVED FROM HONDA OF AMERICA. I WAS IN A MINOR ACCIDENT ON JUNE 11 2008. THE ACCIDENT WAS CAUSED BY THE TIE ROD BREAKING ON MY 2006 HONDA CIVIC AS I WAS DRIVING ON A CITY STREET AT 25 MILES PER HOUR. THE MECHANICAL FAILURE CAUSED MY CAR TO VEER INTO 2 PARKED CARS CAUSING MINOR DAMAGE TO EACH. THE ATTENDING OFFICER STATED THAT THE ACCIDENT WAS OBVIOUSLY THE RESULT OF A MECHANICAL FAILURE AND DID NOT ISSUE ANY TICKETS. THE BODY SHOP OWNER ALSO AGREED THAT A MECHANICAL FAILURE CAUSED THE ACCIDENT. THIS PROMPTED ME TO INFORM HONDA OF AMERICA OF THE ACCIDENT CAUSED BY THE BROKEN TIE ROD. HONDA'S RESPONSE WAS YOU WILL BE CONTACTED IN 2 TO 3 WEEKS. IN THE MEAN TIME THE CAR WAS NOT FIXED AS EVERYTHING WAS ON HOLD WAITING FOR HONDA'S RESPONSE. IN FACT THE CAR WAS NOT FIXED UNTIL 7/24/08, 43 DAYS LATER. CONTACT WAS MADE BY CHRISTIAN K. SKJERVOLD OF M.A. JORDAN CO. INC. LOCATED IN MINNEAPOLIS MN. MR. SKJERVOLD VISIT WAS VERY UNPLEASANT. HIS ONLY OBJECTIVE WAS TO BADGER ME INTO ADMITTING THAT I HAD SOMEHOW BROKEN THE TIE ROD MYSELF. I AM 81 YEARS OLD AND DRIVE QUITE CONSERVATIVELY. HE SUGGESTED REPEATEDLY THAT PERHAPS I HAD BEEN DRIVING RECKLESSLY AND DAMAGED THE CAR BEFORE HAND. HE INFORMED ME THAT HE WOULD BE IN CONTACT IN 2 WEEKS. I HEARD NOTHING UNTIL I CONTACTED HIM IN LATE SEPTEMBER. A WEEK LATER I RECEIVED A LETTER FROM HONDA STATING THAT BASED ON THEIR INVESTIGATION THE TIE ROD HAD BROKEN AS A RESULT OF THE ACCIDENT CONTRADICTING ALL OF THE AVAILABLE INFORMATION. THE LETTER GOES ON TO STATE THAT TIE ROD WAS NOT BROKEN BUT WAS BENT IN THE MIDDLE. THIS IS PURE FABRICATION AND I HAVE ALL OF THE BROKEN PARTS IN MY GARAGE TO PROVE IT. IF THIS IS THE WAY HONDA HANDLES THIS TYPE OF PROBLEM I WILL ASSUME YOU HAVE A FILE ON THEM ALREADY. PLEASE ADD THIS TO YOUR DATA BASE. ANY SUGGESTIONS ON HOW TO FOLLOW UP WITH HONDA WOULD ALSO BE APPRECIATED. *TR
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Complaint 10244672 Documents
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CRASH: Yes
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: Yes
Date Of Incident: 2008-06-11
(YYYY-MM-DD)
Date Added To File: 2008-10-07
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2008-10-07
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: STEERING
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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