NHTSA ID Number: 10240884
Incident Date: 2008-09-04
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: 300
Model Year: 2005
9999 If Unknown Or N/A
Vehicle Identification Number: 2C3JA53G65H
Vehicle Mileage At Failure: 54400
Vehicle Speed: 0
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: MAPLE HEIGHTS, OH
Summary of Complaint
GEAR SHIFT ON 2005 CHRYSLER 300 TOURING MALFUNCTIONED. COULDN'T REMOVE FROM PARK POSITION AND AT TIMES HAD DIFFICULTY PUTTING CAR IN PARK. TRIED TO USE THE MANUAL TO RELEASE. INFORMATION IN MANUAL STATED BY DEPRESSING PINK BUTTON NEXT TO GEAR SHIFT WOULD RELEASE GEAR FROM PARK POSITION; BUT DID NOT WORK. MY HUSBAND IS A CERTIFIED TECHNICIAN AND STATED THAT THE PINK BUTTON WAS NOT CONNECTED TO ANYTHING; BUT HE WAS ABLE TO RELEASE IT BY TAKING APART THE CONSOLE TO EXPOSE THE MAIN RELEASE SO THAT WE WOULD NOT INCURR A $150 TOWING COST. THE VEHICLE WAS THEN TAKEN TO GANLEY/DODGE/CHRYSLER DEALER AND THE ENTIRE GEAR SHIFT HAD TO BE REPLACED; BUT THEY COULD NOT EXPLAIN WHY IT WENT BAD NOR WHY THIS PINK BUTTON WAS NOT CONNECTED NOR ABLE TO RELEASE. DEALER ALSO SAID THAT THERE WERE NO RECALLS ON THIS TYPE OF REPAIR AND THE COST WOULD BE MY RESPONSIBILTY. COST OF REPAIR APPROXIMATELY $375 PLUS THE PART IS BACK ORDERED FOR APPROXIMATELY THREE (3) DAYS. I WILL TAKE VACATION DAYS FROM WORK IN ORDER TO HAVE MY CAR REPAIRED AND WILL BE WITHOUT TRANSPORTATION. NEED TO KNOW IF THIS IS A MANUFACTURER'S DEFEAT SINCE THE INFOMATION IN THE MANUAL STATED PROCEDURES TO FOLLOW IN THE RELEASE BUT NOT EFFECTIVE AND WHETHER OR NOT I CAN BE REIMBURSED FOR THE REPAIRS AND IF I CAN SEND THE ORIGINAL PART BACK TO THE MANUFACTURER SO THAT A TECHNICIAN CAN HONESTLY ANALYZE IF THE PART WAS INSTALLED PROPERLY AND/OR WHY IT DID NOT PERFORM AS INDICATED IN THE MANUAL. WILL MISS TIME OFF FROM WORK AND NO LOANER WAS PROVIDED OR OFFERED. I UNDERSTAND THAT REPAIRS MUST BE MADE BUT SOMETHING THAT WAS NOT DONE BY THE OWNER SHOULD BE THE RESPONSIBILITY OF THE MANUFACUTURER IF THIS TYPE OF REPAIR IS DUE TO THE PRODUCTION OF THE VEHICLE. TO SOME, THIS MAY BE INEXPENSIVE; BUT TO OTHERS WITH TODAY'S ECONOMIC SITUATION; THERE SHOULD BE NO NEED FOR A CONSUMER TO ENDURE AN ADDITIONAL EXPENSE "JUST BECAUSE" WITHOUT A JUSTIFIABLE EXPLANATION. YOUR RESPONSE TO THIS MATTER WOULD BE GREATLY APPRECIATED.
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Complaint 10240884 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2008-09-04
(YYYY-MM-DD)
Date Added To File: 2008-09-04
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2008-09-04
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN:AUTOMATIC TRANSMISSION
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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