NHTSA ID Number: 10230798
Incident Date: 2008-06-03
Manufacturer's Name: Volkswagen
Group of America, Inc.
Vehicle/Equipment Make: AUDI
Vehicle/Equipment Model: RS6
Model Year: 2003
9999 If Unknown Or N/A
Vehicle Identification Number: WUAPV64B03N
Vehicle Mileage At Failure: 12000
Vehicle Speed: 60
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: ST. LOUIS, MO
Summary of Complaint
2003 AUDI RS6. I PURCHASED THIS CAR NEW AND OVER THE LAST 3 YEARS HAVE HAD SHOCK ABSORBER FAILURES ON 3 OF THE 4 CORNERS. LEFT FRONT AND LEFT REAR SHOCK HAVE EACH FAILED ONCE AND THE RIGHT REAR SHOCK HAS FAILED 4 TIMES. THIS VEHICLE HAS ACCUMULATED LESS THAN 16,500 MILES AS OF 6/12/2008. THE MOST RECENT INCIDENT OF SHOCK ABSORBER FAILURE OCCURRED IN MAR 2008 WITH A RIGHT REAR SHOCK. THE SHOCK AND ASSOCIATED CENTRAL CONTROL VALVE WAS REPLACED AT AN AUTHORIZED AUDI DEALER. TWO MONTHS LATER THE SAME SHOCK WAS FOUND TO BE LEAKING HYDRAULIC FLUID AND HAD TO BE REPLACED WITH IT'S ASSOCIATED CENTRAL CONTROL VALVE. THIS WAS AFTER ONLY 600 MILES OF DRIVING. WHEN THE SHOCKS DEPRESSURIZE THE CARS HANDLING IS COMPROMISED AND RESULTS IN UNPREDICTABLE HANDLING CHARACTERISTICS THAT COULD RESULT IN AN ACCIDENT. ALTHOUGH IN MY CASE AN ACCIDENT HAS NOT OCCURRED AT THIS POINT, IT CERTAINLY COULD SOME TIME IN THE FUTURE AS THE SYSTEM IS UNRELIABLE. THE ONLY THING PREDICTABLE ABOUT THIS "DRC" DYNAMIC RIDE CONTROL SYSTEM IS THAT IT'S ONLY A MATTER OF A SHORT PERIOD OF TIME BEFORE THE SHOCKS FAIL AGAIN. A SINGLE SHOCK FAILURE COSTS BETWEEN $1,200 AND $1,700 TO REPAIR DUE TO THE COMPLEXITY OF THE SYSTEM AND THE ASSOCIATED PARTS THAT ALSO MUST BE REPLACED. TOTAL COSTS OF REPAIRS TO THE DRC SYSTEM ON MY VEHICLE TO DATE IS OVER $8,000. KEEP IN MIND THAT THIS CAR HAS LESS THAN 16,500 MILES ON THE CLOCK AS OF JUNE 2008. THE MANUFACTURER'S WARRANTY COVERED THE COSTS OF THESE REPAIRS FOR THE FIRST 4 YEARS AND NOW THE EXTENDED WARRANTY IS COVERING THE COST SINCE THE ORIGINAL WARRANTY HAS EXPIRED LESS A DEDUCTIBLE. IN MY OPINION THE "DRC" SYSTEM ON THIS VEHICLE WAS EITHER UNDER ENGINEERED OR THE FACTORY HAS A VENDOR PROBLEM WITH DEFECTIVE PARTS. IN ANY CASE THIS IS UNACCEPTABLE FOR ANY CAR AND ESPECIALLY FOR A CAR THAT HAD A STICKER PRICE OF $88,000 IN 2003. *TR
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Complaint 10230798 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2008-06-03
(YYYY-MM-DD)
Date Added To File: 2008-06-12
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2008-06-12
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SUSPENSION
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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