NHTSA ID Number: 10230461
Incident Date: 2007-07-26
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: LINCOLN
Vehicle/Equipment Model: NAVIGATOR
Model Year: 2007
9999 If Unknown Or N/A
Vehicle Identification Number: 5LMFU275X7L
Vehicle Mileage At Failure: 1030
Vehicle Speed: 25
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: EL CENTRO, CA
Summary of Complaint
ON 07/26/07, WHILE DRIVING OUR BRAND-NEW NAVIGATOR, (PURCHASED NEW ON 07/06/07) ALL DASH LIGHTS FLICKERED AND BRAKE PEDAL WOULD NOT ENGAGE. A CRACKING NOISE COMING FROM THE BRAKE PEDAL SOUNDED, AND THE LIGHT SHOWING A CAR WITH SQUIGGLY LINES FLASHED. AFTER SEVERAL ATTEMPTS TO ENGAGE THE BRAKES, WE WERE FINALLY ABLE TO BRAKE, BUT FOR A WHILE WE WERE NOT SURE WE WERE GOING TO BE ABLE TO DO SO. TOOK THE CAR TO THE DEALER, THEY SAID THEY TRIED TO DUPLICATE THE PROBLEM, BUT THEY COULDN'T. THE SAME SITUATION HAPPENED AGAIN ON 08/22/07, IN SEPTEMBER, ON 10/31/07, 11/27/07, 1/22/08 AND AGAIN IN MARCH 2008. THE DEALER WAS NEVER ABLE TO DUPLICATE THE PROBLEM, BUT THE BRAKES KEEP ON MALFUNCTIONING. TO MAKE MATTERS WORSE, THE CODE USED IN THE REPAIR FORMS, STATES "CUSTOMER COMPLAINT" AND "MULTICHECK INSPECTION", BUT DOES NOT DESCRIBE THE BRAKES PROBLEM, THEREFORE IT SHOWS AS IF THERE HAD NEVER BEEN A BRAKE PROBLEM. I CONTACTED FORD, ASK THEM TO BUY BACK THE VEHICLE, AND A REPRESENTATIVE WHO IS NOT A MECHANIC TOLD ME THAT A FUSE WAS BEING ACTIVATED FOR EXCESS LIGHT, BUT IT HAD BEEN FIXED. THAT WAS BEFORE THE MALFUNCTION OF MARCH 2008, SO IT MUST NOT HAVE BEEN IT. IT ALSO SURPRISES ME THAT THE MECHANICS WORKING ON THE VEHICLE CAN'T TELL ME WHAT IS WRONG WITH IT, OR HOW TO FIX IT, BUT SOMEBODY WHO IS NOT A MECHANIC AND HAS NOT EVEN SEEN MY VEHICLE CAN TELL ME HOW IT WAS FIXED. ON TOP OF THAT, SINCE I CONTACTED FORD DIRECTLY, THE MANAGER OF THE DEALER GOT UPSET BECAUSE WE DID SO. *TR
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Complaint 10230461 Documents
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- Mixes well with conventional fluids
- Low-moisture formula provides excellent vapor lock...
- Ideal for hydraulic and disc brakes
- Provides an extra margin of safety in extreme braking...
- Mix of polyglycol ethers ensures hot brake-system operation...
- Excellent for ABS, disc and drum brake systems
- Delivers braking power when needed by avoiding a spongy...
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2007-07-26
(YYYY-MM-DD)
Date Added To File: 2008-06-10
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2008-06-10
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SERVICE BRAKES, ELECTRIC
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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