NHTSA ID Number: 10228536
Incident Date: 2008-04-04
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: SATURN
Vehicle/Equipment Model: VUE
Model Year: 2004
9999 If Unknown Or N/A
Vehicle Identification Number: 5GZCZ53414S
Vehicle Mileage At Failure: 15000
Vehicle Speed: 55
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: GLENDALE HEIGHTS, IL
Summary of Complaint
1. BRAKES. I HAVE HAD THE FRONT BRAKES AND ROTORS REPLACED/CUT DOWN ON THIS CAR ON THE AVERAGE OF ABOUT EVERY 20K. I CONSIDER THIS ABNORMAL WEAR AND BEFORE YOU RESPOND WITH DRIVING CONDITIONS, AND MY OTHER SATURN SL NEEDED BRAKES ON THE AVERAGE OF 60K WITH THE SAME DRIVING CONDITIONS. WHEN I QUESTIONED SOE THEY TOLD ME THAT IT WAS MY DRIVING HABITS, BUT AS OF THE RECENT EVENTS, I HAVE BEGUN TO QUESTION THEIR DIAGNOSIS OF ANY PROBLEMS RELATED TO MY CAR. 2. TRANSMISSION SHIFTING/WOBBLE/SHIMMY/VIBRATION. I HAVE COMPLAINED SINCE NEW THAT THIS TRANSMISSION HAS SHIFTED ROUGH, AND I WAS TOLD WORKING AS DESIGNED. NOBODY HAS BEEN ABLE TO FIND ANYTHING WRONG YET THIS PROBLEM STILL EXISTS. 3. TIRE WEAR RELATED TO RECALL. I HAD TO REQUEST THAT MY VEHICLE HAVE THE RECALL PERFORMED ON IT. YET, AFTER DOING RESEARCH AND WATCHING MY TIRES WEAR. SOMETIMES IN LESS THAT 15K SOMETHING I WOULD CONSIDER PREMATURELY, EVEN FOR PERFORMANCE TIRES, AND READING SEVERAL OWNER SITES MY WEAR IS INDICATIVE OF A SERVICE NOT BEING PERFORMED. 4. WHEEL BEARING WEAR. I HAVE HAD TO HAVE MY FRONT WHEEL BEARINGS REPLACED 2X IN THE LAST 30K. THE FIRST OCCURRENCE WAS AT 72K WHEN THE FIRST REPLACEMENT WAS MADE, AND THE 2ND WAS AT 99K IT WAS DURING THE 72K SERVICE I COMPLAINED MY ROTORS WARPING(SINCE I HAD 2 SETS REPLACED/CUT PREVIOUSLY) AND I WAS TOLD IT WAS JUST WORN TIRES AND THEY WOULD NOT EVEN CONSIDER THE BRAKE ISSUE, UNTIL I PURCHASED NEW TIRES. I PURCHASED NEW TIRES AND THE WOBBLY SOUND WAS LOUDER THAN NOW THAT THERE WAS NEW TIRES ON THE VEHICLE. SO THEN RECOMMENDED REPLACING THE ROTORS, WHEN I ASKED ABOUT BRAKE PADS THEY TOLD ME IT WAS UNNECESSARY. SEEMINGLY ILLOGICAL, SINCE YOU HAD TO REMOVE THE BRAKE PADS ANYWAY, AND TIRED OF ARGUING I DID NOT PUSH THE ISSUE, AS I NEEDED MY CAR, AND LOANER AVAILABILITY SEEMED TO DRY UP SINCE I WAS OUT SO FAR OUT OF THE FACTORY WARRANTY. *TR
Complaint 10228536 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2008-04-04
(YYYY-MM-DD)
Date Added To File: 2008-05-21
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2008-05-21
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: SATUN OF ELMHURST
Dealer's Telephone Number:
Dealer's City: ELMHURST
Dealer's State: IL
Dealer's Zipcode: 60126
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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