NHTSA ID Number: 10226413
Incident Date: 2008-04-06
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FOCUS
Model Year: 2001
9999 If Unknown Or N/A
Vehicle Identification Number: 1FAFP33P91W
Vehicle Mileage At Failure: 86500
Vehicle Speed: 10
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: WIXOM, MI
Summary of Complaint
SUNDAY MORNING (4/6/2008) I GOT IN MY CAR AND BACKED DOWN MY DRIVEWAY. WHILE TURNING THE WHEEL AND GOING DOWN THE DRIVEWAY I HEARD A VERY LOUD METAL ON METAL SOUND. I PUT THE CAR UP ON JACK STANDS AND INSPECTED THE SUSPENSION. I FOUND THE DRIVERS SIDE SPRING WAS NOT SEATED ON THE STRUT BASE. AT THIS TIME I DROVE THE CAR TO SEARS AUTO REPAIR IN NOVI, MICHIGAN. WHILE DRIVING THE CAR TO SEARS THE SPRING MOVED A COUPLE TIMES, MADE SOME NOISE, AND AFFECTED THE STEERING OF THE VEHICLE. SEARS INSPECTED THE SPRINGS AND FOUND THE DRIVERS SIDE SPRING WAS CORRODED AND FRACTURED IN A COUPLE PLACES AT THE TOP. I ENDED UP REPLACING BOTH SPRINGS AND IT COST $436.86. ON MONDAY (4/7/2008) I DECIDED TO GO ON THE INTERNET TO FIND OUT IF OTHER PEOPLE HAD THE SAME ISSUE WITH THE FORD FOCUS SPRINGS. I FOUND OUT IT WAS NOT AN UNCOMMON ISSUE. IN FACT FORD ISSUED A TSB (03M02S2) AND EXTENDED THE WARRANTY ON THE SPRINGS TO 150,000 MILES OR 10 YEARS (ONLY IF SERVICED AT A DEALERSHIP). UNFORTUNATELY I FOUND THIS OUT AFTER I REPAIRED THE CAR ON SUNDAY. I WAS NEVER NOTIFIED BY FORD OF TSB ON THE SPRINGS. ALSO, IT SHOULD BE NOTED THAT I BOUGHT THE CAR USED (ABOUT 1.5 YEARS AGO) FROM A FORD DEALERSHIP WHICH SHOULD HAVE INSPECTED THE VEHICLE FOR THINGS LIKE THIS (SPRING CORROSION). ON MONDAY (4/7/2008) I DECIDED TO CALL THE FORD CUSTOMER SERVICE LINE (800-392-3673) TO SEE WHAT CAN BE DONE TO REIMBURSE MY EXPENSES AND DISCUSS THE SAFETY CONCERN. I WAS TOLD BY THE CUSTOMER SERVICE REPRESENTATIVE THAT FORD DID NOT VIEW THIS AS A SAFETY CONCERN. I AM A MECHANICAL ENGINEER DESIGNING SAFETY CRITICAL SUSPENSION COMPONENTS (NOT COIL SPRINGS) AND TO ME THIS IS NOT AN ACCEPTABLE ANSWER. IF THE COIL SPRING WERE TO FRACTURE FURTHER AND CUT MY TIRE WHEN DRIVING ON THE FREEWAY I CAN IMAGINE THAT WOULD NOT BE A VERY SAFE SITUATION. I DON'T UNDERSTAND FORD NOT ISSUING A RECALL OVER A POOR QUALITY SUSPENSION COMPONENT WHICH COULD CAUSE INJURY. IF NEEDED I HAVE THE OLD PARTS IN MY POSSESSION. *TR
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Complaint 10226413 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2008-04-06
(YYYY-MM-DD)
Date Added To File: 2008-05-01
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2008-05-01
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SUSPENSION:FRONT
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 4
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: LASCO FORD
Dealer's Telephone Number:
Dealer's City: FENTON
Dealer's State: MI
Dealer's Zipcode: 48430
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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