NHTSA ID Number: 10225933
Incident Date: 2008-04-11
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: SATURN
Vehicle/Equipment Model: OUTLOOK
Model Year: 2008
9999 If Unknown Or N/A
Vehicle Identification Number: 5GZEV23798J
Vehicle Mileage At Failure: 2056
Vehicle Speed: 0
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: PITTSBURGH, PA
Summary of Complaint
ON APRIL 11, 2008 AT APPROXIMATELY 8:00 P.M. I STOPPED AT COSTCO (WEST HOMESTEAD, PA) FOR FUEL. MY WIFE WAS IN THE PASSENGER SIDE FRONT SEAT WITH THE SEAT BELT ON AND MY SON WAS IN THE 2ND ROW PASSENGER SIDE SEAT WITH THE SEAT BELT ON. THE ENGINE OF MY 2008 SATURN OUTLOOK AWD - XR WAS OFF. MY SON WAS WATCHING A DVD ON THE OUTLOOK'S CEILING MOUNTED PLAYER. HE DECIDED TO CHANGE THE DVD AND DEPRESSED THE RELEASE BUTTON ON THE SEATBELT (LOCATED TO HIS LEFT). THE BUCKLE RELEASED AND HIT HIM IN THE LEFT SIDE OF HIS HEAD AT WHICH TIME MY SON PULLED DOWN ON THE SECTION OF THE SEATBELT COMING FROM THE B POST CEILING TO REATTACH THE BELT BUCKLE AT WHICH TIME THE SEATBELT MADE A LOOP ROUND HIS HEAD AND TIGHTENED AROUND HIS THROAT. HE IMMEDIATELY SAID TO MY WIFE, " MOM, I THINK I HAVE A PROBLEM HERE." SHE REACHED BACK AND PLACED HER HAND BETWEEN THE SEAT BELT AND THE FRONT OF HIS THROAT. THERE WAS ONLY ROOM FOR HER TO GET HER INDEX, MIDDLE AND RING FINGER IN. MY WIFE YELLED " YOUR SON IS STUCK, WE CAN'T GO YET." I WALKED AROUND TO THE PASSENGER SIDE OF THE OUTLOOK TO SEE MY WIFE HOLDING THE SEALTBELT FROM GETTING TIGHTER AROUND MY SON'S NECK. I TRIED TO PULL DOWN ON THE SEAT BELT FROM THE B POST LOCATION, BUT THE MECHANISM WOULD NOT RELEASE THE BELT FORWARD, ONLY BACKWARDS INTO THE HOUSING (WHICH WOULD STRANGLE MY SON). THERE WAS INSUFFICIENT SLACK IN THE BELT TO PERMIT ME TO SIDE IT OVER MY SON'S HEAD. I ASKED MY WIFE TO CALL ONSTAR. SHE GOT A REPRESENTATIVE ON THE LINE WHO ASKED IF WE WANTED HER TO CALL EMERGENCY RESPONDERS. I TOLD HER THAT I WAS A FIREFIGHTER CERTIFIED IN BASIC VEHICLE RESCUE AND ASKED HER TO GET A TECHNICAL SATURN EXPERT ON THE LINE WHO COULD INSTRUCT ME HOW TO RELEASE THE SEAT BELT. ONSTAR COULD NOT PROVIDE AND EXPERT. AT THAT POINT MY SON STARTED TO PANIC. I HAD COSTCO ATTENDANT, FRED FUNAIOCK CUT THE SEAT BELT AT THE FLOOR LEVEL WITH SCISSORS TO RELEASE THE BELT FROM AROUND MY SON'S THROAT. ONSTAR INCIDENT #1111608558. PICTURES TAKEN. *TR
Complaint 10225933 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 1
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2008-04-11
(YYYY-MM-DD)
Date Added To File: 2008-04-28
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2008-04-28
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SEAT BELTS
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: SATURN OF MONROEVILLE
Dealer's Telephone Number:
Dealer's City: MONROEVILLE
Dealer's State: PA
Dealer's Zipcode: 15146
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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