NHTSA ID Number: 10216396
Incident Date: 2007-01-12
Manufacturer's Name: Land Rover
Vehicle/Equipment Make: LAND ROVER
Vehicle/Equipment Model: RANGE ROVER SPORT
Model Year: 2007
9999 If Unknown Or N/A
Vehicle Identification Number: SALSH23427A
Vehicle Mileage At Failure: 700
Vehicle Speed: 35
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: COSTA MESA, CA
Summary of Complaint
LAND ROVER'S RANGE ROVER SPORT SUPERCHARGED WAS DESIGNED WITH A HYDRAULIC SUSPSENSION SYSTEM THAT BREAKS DOWN AFTER OR AROUND JUST 1000 MILES. AFTER A CUSTOMER HAS PURCHASED A NEW SPORT FROM LAND ROVER, LAND ROVER IS STIFFING ALL OF IT'S CUSTOMERS WITH THESE CARS AND CALLING THE KNOCKING AND CLUNKING "NORMAL". THIS IS TOTALLY AND UTTERLY OFFENSIVE, I HAVE ALREADY LEMON LAWED MY FIRST 2006 SPORT. OUT OF GOOD WILL AND APPRECIATION FOR THE BRAND, I PURCHASED A 2007 SPORT SUPERCHARGED THE VERY SAME DAY I TURNED IN MY 2006 IN HOPES THAT THEY HAD CORRECTED THE ISSUE AND/OR MY ISSUE WITH MY 2006 WAS JUST A FLUKE. I WAS WRONG, LAND ROVER HAS GIVEN MY ATTORNEY AND I THE COLD SHOULDER, THEY HAVE SPECIFICALLY TOLD MY LOCAL REPAIR CENTER NOT TO REPAIR MY CAR!!! I AM DISGUSTED BY THIS COMPANIES BUSINESS AND CUSTOMER RELATIONS PRACTICES AND AM LOOKING INTO FILING A JOINT CLASS ACTION LAWSUIT AGAINST LAND ROVER. THE PARTS OF THE CAR THAT ARE DEFECTIVE ARE CALLED THE DYNAMIC RESPONSE SYSTEM. MY 2007 SPORT HAD IT'S ENTIRE SUSPENSION SYSTEM REPLACED AT JUST 3 WEEKS AFTER OWNERSHIP AT 1000 MILES YET IT STILL CONTINUES TO GIVE ME TROUBLE. I HAVE NOT HAD THE CAR FOR 13 MONTHS AND LAND ROVER HAS MADE TO EFFORT TO DO RIGHT BY ONE OF THEIR YOUNG AND LOYAL CUSTOMERS. I AM FILING THIS COMPLAINT WITH THE NHTSA BECAUSE THIS CAR DOES NOT SOUND OR FEEL SAFE TO DRIVE. I HAVE ALREADY BEEN IN A HIGHWAY SPEED ACCIDENT WHEN I WAS MUCH YOUNGER AND DO NOT WANT TO RISK EVER HAVING TO GO THROUGH THAT AGAIN. I HAVE EMAILED LAND ROVER CLIPS OF MY CAR MAKING THE LOUND CLUNKING NOISE, I HAVE ALSO DEMONSTRATED THE CLUNKING TO A LAND ROVER REPRESENTATIVE. LAND ROVER HAS DECIDED THAT A RECALL WOULD COST THEM TOO MUCH MONEY AND ARE STIFFING THEIR CUSTOMERS WHO SHELL OUT CLOSE TO $100K FOR THIS CAR. *CN
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Complaint 10216396 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2007-01-12
(YYYY-MM-DD)
Date Added To File: 2008-01-29
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2008-01-29
(YYYY-MM-DD)
Date Purchased: 2006-12-09
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SUSPENSION:FRONT:SPRINGS:AIR SUSPENSION SYSTEM
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 8
Drive Train Type: AWD
[AWD, 4WD, FWD, RWD]
Fuel System: Turbo
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: LAND ROVER HORNBURG
Dealer's Telephone Number:
Dealer's City: LOS ANGELES
Dealer's State: CA
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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