NHTSA ID Number: 10207552
Incident Date: 2007-10-11
Manufacturer's Name: Mazda
Motor Corp.
Vehicle/Equipment Make: MAZDA
Vehicle/Equipment Model: PROTEGE
Model Year: 2002
9999 If Unknown Or N/A
Vehicle Identification Number: JM1BJ245421
Vehicle Mileage At Failure: 63000
Vehicle Speed: 0
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: WORTHINGTON, OH
Summary of Complaint
2002 MAZDA PROTEGE I BOUGHT NEW. NOW ABOUT 64,000 MILES. NEVER BEEN WRECKED. IN 09/07 I STARTED TO SMELL GAS. MY MECHANIC SAID IT WAS A DEFECTIVE GAS TANK. SINCE THE DEFECT WAS MOST LIKELY A PROBLEM W/ THE MANUFACTURING OF THE VEHICLE, IT WAS SUGGESTED I GET IN TOUCH WITH THE DEALER & MAZDA TO LET THEM KNOW & DISCUSS POSSIBLE SOLUTIONS. I SPOKE WITH A REP AT THE DEALERSHIP TWICE & HE WAS EXTREMELY DISRESPECTFUL. HE DID NOT OFFER TO HELP IN ANY MANNER & SHOWED NO CONCERN FOR MY SAFETY OR THE SAFETY OF THE CAR. HE REFUSED TO EVEN LOOK AT IT. HE REPEATEDLY TOLD ME IT WAS TOO OLD. I REQUESTED THAT A MAZDA REP LOOK AT THE VEHICLE TO WHICH HE SAID HE WOULD CALL THEM. HE CALLED ME BACK SAYING THAT HE SPOKE WITH MAZDA & THEY TOO SAID THEY WOULD DO NOTHING. I SPOKE WITH MAZDA TWICE ON THE PHONE. AGAIN THEY OFFERED NO HELP NOR ANY CONCERN FOR MY SAFETY OR THE SAFETY OF THE VEHICLE. SHE STATED THAT THERE WERE NO RECALLS, NO LEMON LAW, AND THAT THE VEHICLE WAS SIMPLY TOO OLD TO DO ANYTHING. AGAIN, I REQUESTED THAT A REP PLEASE LOOK AT THE VEHICLE & AGAIN THEY REFUSED SAYTHING THERE WAS NOTHING THEY COULD DO. I AM CURRENTLY SCHEDULED TO GET THE GAS TANK, FUEL PUMP, ETC. REPLACED LATER THIS WEEK AS THE VEHICLE IS UNSAFE TO DRIVE. I HAVE DONE REGULAR MAINTENANCE SINCE I BOUGHT THE VEHICLE (I.E. TUNE UPS, OIL CHANGES, BRAKES, TIRES, ETC.). THROUGH NO FAULT OF MY OWN, I AM NOW RESPONSIBLE FOR REPLACING THE GAS TANK. I AM EXTREMELY UPSET WITH MAZDA & THEIR LACK OF CONCERN, THEIR AWFUL CUSTOMER SERVICE, AND THEIR GENERAL DISREGARD FOR MY SAFETY & THE SAFETY OF THE VEHICLE. IT IS MY BELIEF THAT THE PROBLEM WITH THE GAS TANK IS A MANUFACTURER'S DEFECT & THAT THEY SHOULD HAVE TAKEN SOME RESPONSIBILITY AND/OR OWN UP TO IT AND AT LEAST HAVE A QUALIFIED MAZDA PROFESSIONAL LOOK AT THE CAR TO PROVIDE AN EXPLANATION. I WILL NEVER PURCHASE A MAZDA AGAIN. I WANT TO MAKE OTHERS AWARE OF HOW MAZDA TREATED ME & THAT THERE COULD BE A REAL SAFETY CONCERN WITH THE MANUFACTURING OF THEIR VEHICLES. *TR
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Complaint 10207552 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2007-10-11
(YYYY-MM-DD)
Date Added To File: 2007-10-31
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2007-10-31
(YYYY-MM-DD)
Date Purchased: 2001-06-01
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
Anti-Lock Brakes: No
Cruise Control: Yes
Number Of Cylinders: 4
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: MAN
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: BYERS MAZDA
Dealer's Telephone Number:
Dealer's City: COLUMBUS
Dealer's State: OH
Dealer's Zipcode: 43235
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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