NHTSA ID Number: 10207457
Incident Date: 2007-10-11
Manufacturer's Name: Toyota
Motor Corporation
Vehicle/Equipment Make: TOYOTA![]()
Vehicle/Equipment Model: HIGHLANDER
Model Year: 2004
9999 If Unknown Or N/A
Vehicle Identification Number: JTEHD21A940
Vehicle Mileage At Failure: 13000
Vehicle Speed: 35
Number Of Occurrences: 2
Was Vehicle Towed: No
Consumer Location: WALKERSVILLE, MD
Summary of Complaint
I PURCHASED A TOYOTA
HIGHLANDER 4DR 4WD 4ECT AS A PREVIOUSLY OWNED VEHICLE WITH A PREVIOUSLY OWNED VEHICLE WARRANTY. AFTER OWNING AND USING THE VEHICLE FOR A FEW MONTHS WHILE DRIVING IN A TRAFFIC SITUATION, THE RIGHT SIDE REAR BRAKE SUDDENLY LOCKED UP INTERMITTENTLY ACCOMPANIED BY SWERVING, BY PANEL VSC LIGHT FLASHES AND AN AUDIBLE WARNING. THIS SITUATION FORTUNATELY OCCURRED NEAR OUR RESIDENCE ON DRY PAVEMENT. BY DRIVING VERY SLOWLY WE MANAGED TO GET THE VEHICLE TO A SAFE LOCATION. IT WAS THEN TOWED TO A LOCAL TOYOTA
DEALER WHERE IT WAS INSPECTED AND THE FOLLOWING DIAGNOSIS OR SIMILAR WAS PROVIDED: CUSTOMER STATES THAT THE VSC LIGHTS ARE COMING ON AND THE BRAKES ARE LOCKING UP, YAW RATE SENSOR IS OUT OF CALIBRATION. RECALIBRATED YAW RATE SENSOR. THE VEHICLE WAS RELEASED TO US AS REPAIRED. THE PRECISE SAME VSC FAILURE SITUATION OCCURRED ON OCTOBER 11TH OF THIS YEAR AND AGAIN WE WERE LUCKY TO HAVE BEEN IN A REASONABLY SAFE LOCATION AND DRIVING UNDER GOOD ROAD CONDITION WHEN IT HAPPENED. THE VEHICLE WAS PICKED UP AND TOWED AGAIN TO THE DEALER FACILITY FOR ANALYSIS AND REPAIR. WE RECEIVED THE DIAGNOSIS: ?ELECTRICAL REPAIR, CUSTOMER STATES THAT THE VSC LIGHTS ARE COMING ON, AND THE BRAKES ARE LOCKING UP, YAW RATE SENSOR IS OUT OF CALIBRATION. RECALIBRATED YAW RATE SENSOR?. I WAS TOLD BY TELEPHONE THAT ?THE PREVIOUS REPAIR LASTED TWO YEARS?. ANY REASONABLE PERSON WOULD CONSIDER THAT THE POTENTIAL USEFUL LIFE OF THIS VEHICLE SHOULD EXCEED TWO ADDITIONAL YEARS. FURTHERMORE, THE FAILURE COULD POTENTIALLY REOCCUR IMMEDIATELY. AFTER BEING TOLD IT WAS TEST DRIVEN AND PRONOUNCED SAFE TO DRIVE I THINK THAT THIS IS AN UNSAFE SITUATION WAITING FOR ANOTHER EVENT TO OCCUR AND THAT AN ACCIDENT COULD RESULT FROM ANOTHER INSTANCE OF THE VSC SYSTEM FAILURE. THE PROBLEM WAS NOT PROPERLY LOCATED OR PROPERLY REPAIRED IN EACH OF THE TWO OCCURRENCES. A PROPER REPAIR OF THE VEHICLE AFTER THE FIRST EVENT WOULD HAVE PREVENTED THE SECOND. *TR
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Complaint 10207457 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2007-10-11
(YYYY-MM-DD)
Date Added To File: 2007-10-30
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2007-10-30
(YYYY-MM-DD)
Date Purchased: 2004-12-19
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 4
Drive Train Type: 4WD
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat
:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: YOUNGER TOYOTA![]()
Dealer's Telephone Number:
Dealer's City: HAGERSTOWN
Dealer's State: MD
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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