NHTSA ID Number: 10205325
Incident Date: 2007-10-01
Manufacturer's Name: Triumph
Motorcycles America, Ltd.
Vehicle/Equipment Make: TRIUMPH
Vehicle/Equipment Model: ROCKET III
Model Year: 2005
9999 If Unknown Or N/A
Vehicle Identification Number: SMTC00L465J
Vehicle Mileage At Failure: 4500
Vehicle Speed: 5
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: FORT WHITE, FL
Summary of Complaint
I HAVE A TRIUMPH ROCKET III MOTORCYCLE. 2005 MODEL YEAR BOUGHT IT IN OCT OF 2004. IT CAME WITH A TWO YEAR UNLIMITED MILES WARRANTY. AFTER OWNING FOR ABOUT ONE YEAR I STARTED TO DEVELOPED ENGINE NOISE/VIBRATION, I TOOK IT TO THE DEALER/SERVICE CENTER WHERE I BOUGHT IT AND THEY KEPT DENYING THAT IT HAD A PROBLEM AND THAT THEY COULDN'T DETECT THE NOISE OR VIBRATION. I TOOK IT TO ANOTHER LOCAL TRIUMPH DEALER/SERVICE CENTER FOR THE SAME ISSUE, THEY HAD IT FOR OVER TWO WEEKS, AND THEY CLAIMED THEY COULD NOT DETECT ANY NOISE OR VIBRATION, AND THEY CHARGED ME SHOP RATE FEES FOR THE ASSESSMENT, CLAIMING THAT SINCE THEY COULD NOT FIND ANYTHING THEN THEY COULD NOT WRITE IT UP AS A WARRANTY CLAIM. NOW MY TWO YEAR WARRANTY PERIOD IS OVER AND NOW THE VIBRATION IS SO BAD IT CAN NOW BE DETERMINED THAT IT IS A PROBLEM WITH THE CRANKSHAFT SPROCKET TO THE TIMING CHAIN. AND THEY WANT OVER 1500 DOLLARS JUST FOR PARTS. IT IS KNOWN TO BE A COMMON PROBLEM WITH THIS ENGINE. MY INQUIRY INTO THIS PROBLEM WITH OTHER ROCKET III OWNERS REVEALED THAT TRIUMPH IS AWARE OF A SPECIFIC LOT OF TIMING CHAIN SPROCKETS THAT WERE SUBSTANDARD. MY CONTENTION IS THAT THIS PROBLEM WITH MY BIKE SHOULD BE COVERED UNDER A RECALL, OR UNDER A EXTENSION OF WARRANTY FOR CIRCUMSTANCES AS DESCRIBED ABOVE. OF THE MANY OWNERS THAT I KNOW THAT HAVE HAD THIS PART FAIL IT WILL TAKE OUT THE CHAIN AND BOTH CAMSHAFTS WILL STOP TURNING AND BEND ALL OF THE VALVES AND IN SOME CASES IT HAS BROKEN THE PISTONS. I BELIEVE MY ENGINE SHOULD BE FIXED BY TRIUMPH BEFORE IT BECOMES A CATASTROPHIC FAILURE. RIGHT NOW I CAN STILL RIDE IT, BUT I FEEL THAT IT COULD BREAK AT ANY TIME, AND IT CAN LOCK UP THE ENGINE/CAUSE CRASH, BUT I AM ONLY HOPING THAT A RECALL OR ADMISSION OF RESPONSIBILITY WILL COME. I AM STILL PAYING $363 DOLLARS A MONTH FOR THIS THING AND CANNOT FATHOM THAT I SHOULD HAVE TO FUND THIS MISTAKE ON THEIR PART. NO PUN INTENDED. THANKS.... *TR
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Complaint 10205325 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2007-10-01
(YYYY-MM-DD)
Date Added To File: 2007-10-10
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2007-10-10
(YYYY-MM-DD)
Date Purchased: 2004-10-18
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE AND ENGINE COOLING:ENGINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 3
Drive Train Type: RWD
[AWD, 4WD, FWD, RWD]
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: MAN
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: STREIT'S MOTORSPORTS
Dealer's Telephone Number:
Dealer's City: GAINESVILLE
Dealer's State: FL
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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