NHTSA ID Number: 10200844
Incident Date: 2007-08-22
Manufacturer's Name: Mercedes-Benz
USA, LLC
Vehicle/Equipment Make: MERCEDES
BENZ
Vehicle/Equipment Model: CLK CLASS
Model Year: 2001
9999 If Unknown Or N/A
Vehicle Identification Number: WDBLK70G81T
Vehicle Mileage At Failure: 59875
Vehicle Speed: 30
Number Of Occurrences: 15
Was Vehicle Towed: No
Consumer Location: COLUMBIA, MO
Summary of Complaint
THE AUTOMATIC TRANSMISSION IN MY 2001 MERCEDES-BENZ
CLK430 WILL FREQUENTLY BECOME STUCK IN ONLY ONE GEAR. MOST OFTEN 3RD GEAR, BUT SOMETIMES 2ND. THIS IS A TERRIFYING SITUATION FOR ME, ESPECIALLY IN TRAFFIC, AS THE AUTOMOBILE DOES NOT ACCELERATE FROM A STOP IN 3RD GEAR AND ABRUPTLY SLOWS WHEN LETTING OFF THE ACCELERATOR IN 2ND. 2ND GEAR ALSO LIMITS THE SPEED OF THE CAR SIGNIFICANTLY AND HAS CAUSED ME TO BE THE TRAFFIC SLOWDOWN AT RUSH HOUR ON MANY OCCASIONS. I HAVE HAD SEVERAL CLOSE CALLS, AS I CANNOT GET THE CAR OUT OF A BUSY INTERSECTION QUICKLY OR CHANGE LANES TO MAKE A TURN WHEN THIS IS HAPPENING. I DRIVE MY CHILDREN IN THIS CAR AND AM AFRAID THAT A 3RD GEAR START OR A 2ND GEAR ABRUPT SLOWDOWN OR ITS SEVERELY LIMITED VELOCITY WILL CAUSE AN ACCIDENT AND THEY MAY GET HURT. THE ONLY WAY TO REMEDY THIS SITUATION IS TO PULL OVER, SHUT OFF THE CAR AND RESTART IT. THIS IS NOT ALWAYS POSSIBLE ON A BUSY STREET, AND IS DANGEROUS AT BEST. MY MECHANIC HAS DETERMINED THAT THIS IS NOT A MECHANICAL FAILURE IN THE TRANSMISSION, BUT A FAILURE IN THE ELECTRONIC MODULE THAT CONTROLS THE TRANSMISSION. I UNDERSTAND THROUGH CORROBORATIVE AND ANECDOTAL EVIDENCE THAT THIS COULD BE A RESULT OF LIQUID FROM THE CUPHOLDER SEEPING DOWN INTO THE ELECTRONICS. THERE IS EVIDENCE OF A LIQUID SPILL, AND IT IS CLEAR THAT THE POOR DESIGN OF THE CUPHOLDER AND ITS LOCATION ABOVE THE TRANSMISSION ELECTRONICS ARE THE CAUSE OF THIS SAFETY ISSUE. WE HAVE NOT PURSUED REPAIR AS OF YET, AS THE PARTS AND LABOR ARE QUITE EXPENSIVE. THE CAR IS NOW PARKED IN MY GARAGE, AS I CONSIDER IT UNSAFE TO DRIVE. *TR
Complaint 10200844 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2007-08-22
(YYYY-MM-DD)
Date Added To File: 2007-08-27
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2007-08-27
(YYYY-MM-DD)
Date Purchased: 2007-03-30
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 8
Drive Train Type: RWD
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat
:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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