NHTSA ID Number: 10200269
Incident Date: 2007-07-27
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FOCUS
Model Year: 2004
9999 If Unknown Or N/A
Vehicle Identification Number: 3FAHP37Z24R
Vehicle Mileage At Failure: 48073
Vehicle Speed: 35
Number Of Occurrences: 3
Was Vehicle Towed: No
Consumer Location: STAMFORD, CT
Summary of Complaint
MY FORD FOCUS ZX5 STALLED ON ME ON THE HIGH WAY JULY 27, LUCKY FOR ME THE TRAFFIC WAS SLOW. TOWED TO THE DEALER, THEY SAID IT WAS THE FUEL PUMP. COST ME $600 TO REPLACE IT. I GOT THE CAR BACK ON AUGUST 1, AND TWO DAYS LATER ON AUGUST 3, IT STALLED AGAIN. TOW IT BACK TO DEALER ON AUGUST 7, THE DEALER SAID IT WAS THE FUEL PUMP AGAIN, THEY SAID THE NEW FUEL PUMP THEY REPLACED TWO DAYS AGO WAS DEFECTIVE, AND THEY HAD IT FIXED ON AUGUST 8, AND ONE DAY LATER ON AUGUST 9, IT STALLED AGAIN. TOWED BACK TO DEALER THE THIRD TIME. ON AUGUST 13, THEY CALLED ME AND SAID IT WAS NOT THE FUEL PUMP. (WHAT? SO THEY DIDN'T SERIOUSLY CHECK THE CAR, AND PUT ME INTO VERY DANGEROUS SITUATIONS AGAIN AND AGAIN???) ON AUGUST 17, THEY CALLED TO INFORM ME IT WAS THE INERTIA SWITCH. I WAS VERY DISSATISFIED WITH ALL THE PROBLEMS WITH THIS VEHICLE. RENTAL COST (I ASKED FOR THE REIMBURSEMENT OF THE RENTAL AND THEY REFUSED). I QUESTIONED THE SERVICE MANAGER ABOUT THE CAR'S SAFETY CONCERN AND THEIR MECHANIC'S INCOMPETENT. THE SERVICE MANAGER KEPT SAYING THE SECOND TIME THE NEW PART WAS DEFECTIVE AND THE SWITCH PROBLEM DIDN'T SHOW UP UNTIL THE THIRD TIME. I REALLY DOUBT IT, BECAUSE EVERY TIME IT SHOWED ME THE SAME PROBLEM. AND I BELIEVE IT IS BECAUSE THEY DIDN'T FIND THE INERTIA SWITCH PROBLEM THE FIRST TIME. I ALSO CALLED THE FORD CUSTOMER ASSISTANCE AND ASKED FOR TO BE REIMBURSEMENT FOR THE RENTAL CAR. I TOLD HER ABOUT MY SAFETY CONCERN, AND SHE INFORMED ME AS LONG AS I AM STILL NOT INVOLVED IN AN ACCIDENT THERE IS NOTHING THEY CAN DO . WHAT? DO I NEED TO BE INJURED OR DEAD TO GET THEIR ATTENTION? *TR
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Complaint 10200269 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2007-07-27
(YYYY-MM-DD)
Date Added To File: 2007-08-21
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2007-08-21
(YYYY-MM-DD)
Date Purchased: 2005-12-28
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Anti-Lock Brakes: No
Cruise Control: Yes
Number Of Cylinders:
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: STAMFORD MOTORS
Dealer's Telephone Number:
Dealer's City: STAMFORD
Dealer's State: CT
Dealer's Zipcode: 06902
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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