NHTSA ID Number: 10200218
Incident Date: 2007-08-17
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: PACIFICA
Model Year: 2005
9999 If Unknown Or N/A
Vehicle Identification Number:
Vehicle Mileage At Failure: 31000
Vehicle Speed:
Number Of Occurrences: 10
Was Vehicle Towed: No
Consumer Location: RALEIGH, NC
Summary of Complaint
WE PURCHASED OUR 2005 CHRYSLER PACIFICA ON JUNE 24, 2005: 10 STALLING EPISODES TO DATE. 1ST & 2ND STALLING EVENTS OCCURRED WITHIN 6 WEEKS OF PURCHASE; BOTH INVOLVING SLOW-SPEED LEFT-HAND TURNS. CAR COMPLETELY STALLED - NO ABILITY TO STEER. ONCE IN PARK, PAC ABLE TO START. TOOK CAR BACK TO DEALER WHERE, AFTER 1 DAY'S WORTH OF INVESTIGATION, TECHNICIANS SAID THEY COULD NOT REPLICATE PROBLEM & SINCE NO DIAGNOSTIC CODES APPEARED, THERE WAS NOTHING TO FIX. I GOOGLED "CHRYSLER PACIFICA STALLS" & FOUND 100S OF SIMILAR COMPLAINTS FOR BOTH 2004 & 2005 MODELS. I PRINTED EXAMPLES & HEADED TO DEALER. AFTER CONFRONTING TECHNICIANS WITH THE COMPLAINTS THEY ADMITTED THEY HAD SEEN SEVERAL OTHER PACS FOR THE SAME STALLING PROBLEM. IN FACT, TECHNICIANS HAD REPLACED IAC MOTOR ON OTHER PACS THEY HAD SERVICED FOR STALLING PROBLEM - SAME REMEDY SUGGESTED IN GOOGLED COMPLAINTS BUT NOT OFFERED TO ME. DEALERSHIP REPLACED IAC MOTOR FOR FREE. DUE TO GENERAL CONCERN ABOUT APPARENT DANGEROUS NATURE OF ALL PACS & OUTRAGE OVER DECEPTIVE SERVICE AT DEALER, I COMPLAINED TO CHRYSLER CORP. GOT A FEEBLE CORPORATE RESPONSE ABOUT "MY DISSATISFACTION WITH MY SERVICE NEEDS." CHRYSLER NEVER EVEN MENTIONED STALLING PROBLEM. IAC FIX SEEMED TO WORK UNTIL 1.5 MONTHS AGO WHEN PAC STALLED AGAIN. I DECIDED IT WAS TIME TO RESPOND TO THE RECALL INVOLVING THE PCM REPROGRAMMING & HEADED BACK TO DEALER. 3 WEEKS AFTER PCM FIX, CAR IS STALLING EVERY TIME I SLOW DOWN, WHETHER TURNING OR NOT. PAC IS CURRENTLY AT DEALER. TECHNICIANS REFUSE TO DEAL WITH THIS AS A MECHANICAL PROBLEM WITH PAC MODEL - OBVIOUSLY GIVEN NO DIRECTION FROM CHRYSLER CORP TO DO SO. DEALER SAYS WE ARE RESPONSIBLE FOR PAYING FOR ANYTHING THEY DO TO FIX PROBLEM - TOTALLY ABSURD SINCE NOTHING THEY HAVE DONE TO DATE HAS FIXED PROBLEM. BOTTOM LINE: PAC MODELS ARE EXPERIENCING SYSTEMATIC ENGINE FAILURES=TOTALLY UNSAFE CARS. HOPE NHTSA INVESTIGATES PROBLEM & FORCES CHRYSLER TO OFFER CUSTOMERS REAL SOLUTIONS TO POTENTIALLY FATAL FLAW. *TR
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Complaint 10200218 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2007-08-17
(YYYY-MM-DD)
Date Added To File: 2007-08-20
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2007-08-20
(YYYY-MM-DD)
Date Purchased: 2005-06-24
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE AND ENGINE COOLING
Anti-Lock Brakes: No
Cruise Control: Yes
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: DAVID O'NEAL
Dealer's Telephone Number:
Dealer's City: RALEIGH
Dealer's State: NC
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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