NHTSA ID Number: 10197368
Incident Date: 2006-07-31
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: SATURN
Vehicle/Equipment Model: ION
Model Year: 2006
9999 If Unknown Or N/A
Vehicle Identification Number: 1G8AZ58F46Z
Vehicle Mileage At Failure: 5394
Vehicle Speed: 1
Number Of Occurrences: 6
Was Vehicle Towed: No
Consumer Location: JESUP, GA
Summary of Complaint
I HAVE A 2006 SATURN ION 2 WITH A MANUAL TRANSMISSION. I HAD TROUBLE WITH THE CAR NOT GOING INTO FIRST GEAR FROM NEUTRAL AND NOT GOING INTO OTHER GEARS WHILE TRAVELING AT HIGHER SPEEDS. I WOULD HAVE TO SHUT THE CAR OFF BEFORE I COULD GET IT TO GO IN GEAR. I WOULD THEN HAVE TO LET IT SIT FOR A FEW MINUTES BEFORE I COULD GET IT TO START BACK UP BECAUSE IT WOULD LURCH FORWARD AND SHAKE REALLY BAD THEN SHUT OFF IF YOU TRIED TO START IT RIGHT BACK UP. I WAS TRYING TO GO OUT OF TOWN JULY 31, 2006. I WAS AT A RED LIGHT AND THE CAR WOULD NOT GO INTO FIRST GEAR FROM NEUTRAL. I FINALLY HAD TO SHUT THE CAR OFF TO GET IT TO GO INTO FIRST GEAR. WHEN I TRIED TO START THE CAR, IT LURCHED FORWARD, SHOOK REALLY BAD, AND SHUT BACK OFF. IT REPEATEDLY DID THIS. I HAD TO LET THE CAR SIT IN THE MIDDLE OF THE ROAD AT THE RED LIGHT FOR SEVERAL MINUTES BEFORE I COULD START THE CAR. I WAS FINALLY ABLE TO GET IT OUT OF THE ROAD HEADING TO A GAS STATION. IT SHUT OFF AGAIN, AND WE HAD TO PUSH THE CAR THROUGH THE PARKING LOT WHERE WE WAITED ON A TOW TRUCK. THE SATURN DEALERSHIP IN SAVANNAH, GA HAS NOT HELPED ME AT ALL. THE SERVICE MANAGER TOLD ME THEY WOULD NOT WORK ON MY CAR AT ALL UNTIL THE PROBLEM HAPPENED TO ONE OF THEIR TECHS. IT DID NOT MATTER THAT I WAS PAYING FOR A BRAND NEW CAR WITH AN EXTENDED WARRANTY AND HAD EXPERIENCED THE PROBLEM. THE CORPORATE OFFICE IN SPRINGHILL, TN SIDED WITH THE DEALERSHIP. I AM STILL PROCEEDING WITH THE LEMON LAW PROCESS ALMOST A YEAR LATER. ON JULY 25, 2007, I WILL BE ATTENDING MY SECOND ARBITRATION HEARING. I AM STILL PAYING FOR A CAR I CANNOT USE AS WELL AS FULL COVERAGE INSURANCE. THEY ALSO REFUSE TO PAY FOR ALL OF MY RENTAL BILL EVEN THOUGH MY EXTENDED WARRANTY COVERED RENTALS AND I NEEDED A WAY TO WORK. *TR
Complaint 10197368 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2006-07-31
(YYYY-MM-DD)
Date Added To File: 2007-07-24
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2007-07-24
(YYYY-MM-DD)
Date Purchased: 2006-03-27
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN:MANUAL TRANSMISSION
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 4
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: MAN
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: SATURN OF SAVANNAH, INC.
Dealer's Telephone Number:
Dealer's City: SAVANNAH
Dealer's State: GA
Dealer's Zipcode: 31420-1025
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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