NHTSA ID Number: 10196146
Incident Date: 2007-07-10
Manufacturer's Name: BMW
of North America, LLC
Vehicle/Equipment Make: BMW
Vehicle/Equipment Model: 3 SERIES
Model Year: 2000
9999 If Unknown Or N/A
Vehicle Identification Number: WBABR3344YE
Vehicle Mileage At Failure: 64000
Vehicle Speed: 1
Number Of Occurrences: 2
Was Vehicle Towed: No
Consumer Location: FAYETTEVILLE, GA
Summary of Complaint
A WEEK AND A HALF AGO I TOOK THE WELL MAINTAINED 2000 323CI BMW TO DEALER FOR THE 60,000 MILE SERVICE, COSTING OVER $700.00 FOR NORMAL? SERVICING. A DAY AFTER THE SERVICE I HAD TO RETURN THE CAR AS I HAD FOUND WASHER FLUID POOLED UNDER THE VEHICLE IN THE GARAGE. I WAS TOLD THE WASHER PUMP FAILED, I THEN PAID AN ADDITIONAL $100.00 TO HAVE IT FIXED. A WEEK LATER I PUT THE CAR IN REVERSE TO GO DOWN THE DRIVEWAY AND HEARD A LOUD ?BANG. THE CAR WOULD NOT ENGAGE IN REVERSE. I HAD THE CAR TOWED TO THE DEALERSHIP AND TODAY THEY INFORMED ME THE TRANSMISSION FAILED, WHICH WOULD COST OVER $5,000.00 FOR REPAIR. I WAS JUST THANKFUL THAT THIS DIDN'T HAPPEN ON THE ROAD. THE DEALERSHIP SERVICE REPRESENTATIVE I HAVE BEEN WORKING WITH STATED THAT BMW WAS AWARE THAT THERE WERE PROBLEMS WITH THE TRANSMISSION PLACED IN CERTAIN BMW VEHICLES, SPECIFICALLY A TRANSMISSION USED IN THE 3 SERIES MADE BY GM. I THEN WENT ON LINE TO CONSUMERAFFAIRS.COM AND NOTED HUNDREDS OF SIMILAR COMPLAINTS ABOUT THE 3 SERIES TRANSMISSION FAILURE AND BMW OF FAILING TO TAKE RESPONSIBILITY FOR THIS. BLOG ENTRIES EXPRESSED THE OBVIOUS FRUSTRATION, ENORMOUS COSTS AND THE POSSIBILITY OF FILING A CLASS ACTION SUIT BECAUSE THE FAULTY TRANSMISSION WAS OBVIOUSLY A MANUFACTURING DEFECT AND SHOULD BE RECALLED. OBVIOUSLY MY COMPLAINT WA S TWO-FOLD: 1. THE ULTIMATE DRIVING MECHANISM HAD A RISK FACTOR IN SAFETY IN THAT THERE WAS OBVIOUSLY A DESIGN DEFECT IN THE TRANSMISSIONS USED, CAUSING THE TRANSMISSION TO GO OUT WHILE OPERATING ,AND THE ONLY OTHER REPLACEMENT TRANSMISSION THAT CAN BE PUT IN WAS THE SAME TYPE WHICH MIGHT SUGGEST THE SAME INCIDENT COULD HAPPEN AGAIN . 2.) THE COST/REPAIR FACTOR WAS UNEXPECTED AND RIDICULOUS BECAUSE THIS WAS NOT A DRIVER OR SERVICE NEGLECT PROBLEM BUT ONE OF DESIGN. WAS THIS A MATTER FOR RECALL AND OR CLASS ACTION SUIT? *AK
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Complaint 10196146 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2007-07-10
(YYYY-MM-DD)
Date Added To File: 2007-07-11
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2007-07-11
(YYYY-MM-DD)
Date Purchased: 2000-08-14
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN:AUTOMATIC TRANSMISSION
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 4
Drive Train Type: RWD
[AWD, 4WD, FWD, RWD]
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: HANK AARON BMW
Dealer's Telephone Number:
Dealer's City: UNION CITY
Dealer's State: GA
Dealer's Zipcode: 30291
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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