NHTSA ID Number: 10193122
Incident Date: 2007-06-13
Manufacturer's Name: TRAVEL SAFETY
Vehicle/Equipment Make: TRAVEL SAFETY CORPORATION
Vehicle/Equipment Model: CHILD SAFETY SEAT
Model Year: 9999
9999 If Unknown Or N/A
Vehicle Identification Number:
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences: 1
Was Vehicle Towed: Unknown
Consumer Location: LITTLE EGG HARBOR, NJ
Summary of Complaint
I ATTEMPTED TO CONTACT FORD
MOTOR COMPANY AT 800-392-3673 TO SEE WHERE I CAN HAVE A LATCH SYSTEM PURCHASED AND INSTALLED INTO THE 1998 FORD EXPLORER. A CUSTOMER SERRVICE REPRESENTATIVE ADVISED ME HE HAD NO IDEA, AND THAT FORD WOULD NOT HAVE THAT INFORMATION. THAT I NEED TO GO THROUGH A DEALERSHIP? I CALLED A DEALERSHIP IN THE AREA, CAUSEWAY FORD, AND SPOKE TO A SERVICE AND PARTS REPRESENTATIVE, WHO STATED HE WOULD GET RIGHT BACK TO ME. I HAVE NOT HEARD FROM HIM SINCE. I WNAT TO KNOW IS THE CHILD SAFETY ORGANIZATION ARTICLE REGARDING LATCH SYSTEMS BEING INSTALLED INTO VEHICLES THAT DO NOT HAVE THEM TRUE. IF SO, AS I LIVE IN NJ CAN YOU ADIVSE WHY FORD IS EXTREMELY UNWILLING TO HELP ME? IF SOMETHING HAPPENS TO MY SON OR I GET INTO AN ACCIDENT AND HE GETS HURT I'M TAKIG THIS ISSUE TO THE TOP AS I HAVE IT ALL DOCUMENTED. I REALLY AM MAD AND UPSET THAT FORD HAS BEEN SO RUDE AS TO GIVE ME THE RUN AROUND FOR A SIMPLE QUESTION. I CANNOT AFFORD A NEW CAR AND MY EXPLORER RUNS TERRIFIC- BUT HAS NO LATCH SYSTEM TO SECURE THE CARSEAT AND THE MIDDLE (THE SAFEST ZONE FOR HIM) ONLY OFFERS A LAP BELT. I AM TRYING TO UP THE SAFETY OF MY VEHICLE NOT ROB FORD.*AK
Complaint 10193122 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2007-06-13
(YYYY-MM-DD)
Date Added To File: 2007-06-13
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2007-06-13
(YYYY-MM-DD)
Date Purchased: 2007-02-01
(YYYY-MM-DD)
Was Original Owner: Unknown
Product Type: Child Restraint
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: CHILD SEAT:TETHER: CONNECTOR/CLIP
Anti-Lock Brakes: Unknown
Cruise Control: Unknown
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat: Booster
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System: Vehicle Safety Belt
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE: A
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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