NHTSA ID Number: 10189929
Incident Date: 2007-04-21
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: MERCURY
Vehicle/Equipment Model: MOUNTAINEER
Model Year: 1998
9999 If Unknown Or N/A
Vehicle Identification Number: 4M2ZU55P1WU
Vehicle Mileage At Failure: 89560
Vehicle Speed:
Number Of Occurrences: 3
Was Vehicle Towed: No
Consumer Location: ONSTED, MI
Summary of Complaint
BEING THE SPACE IS LIMITED, I HAVE THE SAME PROBLEM WITH MY CAR AS FOLLOWS: MY CHECK ENGINE LIGHT HAS BEEN COMING ON. I HAVE HAD VARIOUS SHOPS USE THEIR COMPUTER TO FIND OUT WHY THE LIGHT WAS ON AND HAVE PAID FOR CLEANING VALVES, SENSORS, AND HOSES AS WELL AS HAVING NEW SENSORS INSTALLED. THE FIRST INSTANCE OCCURRED AT 90,000 MILEAGE ON MY VEHICLE. TODAY, THE SHOP WHERE I NOW TAKE MY VEHICLE FOR SERVICING USED THEIR COMPUTER TO SEE WHY THE CHECK ENGINE LIGHT WAS ON YET AGAIN AND IT GENERATED A TSB FROM FORD, ARTICLE 04-7-5 WHICH SUPERSEDES ARTICLE TSB 03-25-1. THIS ARTICLE STATES THE ISSUE AS "SOME 1998 EXPLORER/MOUNTAINEER VEHICLES EQUIPPED WITH THE 5.0L ENGINE MAY EXHIBIT A MALFUNCTION INDICATOR LAMP (MIL) ON WITH DIAGNOSTIC TROUBLE CODE(S) P0420 (CATALYST SYSTEM EFFICIENCY BELOW THRESHOLD-BANK 1) AND/OR P0430 (CATALYST SYSTEM EFFICIENCY BELOW THRESHOLD - BANK 2). THE ACTION LISTED FOR CORRECTION OF THIS PROBLEM IS STATED AS "TO SERVICE, REPROGRAM THE POWERTRAIN CONTROL MODULE (PCM) TO THE LATEST CALIBRATION USING WDS RELEASE B28.3 OR HIGHER. REPLACEMENT OF CATALYST'S IS NO LONGER NECESSARY TO ADDRESS THE MOST COMMON CAUSES OF THIS CONDITION." THIS SOUNDS LIKE A PROBLEM FORD INSTALLED ON THESE 1998 MOUNTAINEERS AND I BELIEVE FORD SHOULD BEAR THE COST OF REPROGRAMMING THE COMPUTER IN THE VEHICLE FOR THE VEHICLE TO FUNCTION PROPERLY AND SAFELY. THE WORKER AT THE SHOP TOOK THE TIME TO EXPLAIN TO ME WHAT THIS ARTICLE MEANT AND THE POSSIBLE RAMIFICATIONS TO THE FUNCTIONING OF MY VEHICLE BECAUSE OF THE PROBLEM CAUSED BY FORD NOT HAVING THE CORRECT COMPUTER PROGRAM RUNNING IN THE VEHICLE. MY MECHANIC IS TELLING ME THAT THIS VEHICLE HAS 3 CATALYTIC CONVERTERS AND WILL COST ABOUT $3000 FOR THE PARTS ALONE. BECAUSE OF THIS PROBLEM MY VEHICLE WILL NOT PASS EMISSIONS OR INSPECTION. I WENT 1 YEAR WITH THIS PROBLEM AND NOW IT IS BACK AGAIN. *JB
Complaint 10189929 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2007-04-21
(YYYY-MM-DD)
Date Added To File: 2007-05-06
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2007-05-06
(YYYY-MM-DD)
Date Purchased: 2005-10-20
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ELECTRICAL SYSTEM
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 8
Drive Train Type: AWD
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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