NHTSA ID Number: 10188677
Incident Date: 2007-04-21
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: SIERRA 2500
Model Year: 2003
9999 If Unknown Or N/A
Vehicle Identification Number: 1GTHK23153F
Vehicle Mileage At Failure: 64000
Vehicle Speed: 55
Number Of Occurrences: 2
Was Vehicle Towed: No
Consumer Location: GLENDALE, AZ
Summary of Complaint
I HAVE A 2003 SIERRA PICKUP 4X4, 64,000 MILES. IT HAS NEVER BEEN OFF ROAD. 4 WHEEL DRIVE HAS ONLY BEEN ENGAGED LESS THAN A DOZEN TIMES SINCE THE VEHICLE WAS PURCHASED. I AM THE ORIGINAL OWNER. MILEAGE HAS BEEN APPROX 50/50 BETWEEN HIGHWAY AND CITY DRIVING. ON A RECENT TRIP FROM PRESCOTT AZ TO PHOENIX AZ, THE PASSENGER SIDE HUB ASSEMBLY FAILED ON 2003 GMC SIERRA PICKUP; 2500HD WITH DURAMAX DIESEL ENGINE. ONCE HUB ASSEMBLY FAILED, THE RIGHT FRONT AXLE BROKE AND BASICALLY ALLOWED FOR THE WHEEL TO BECOME DETACHED FROM THE VEHICLE. THE HUB ASSEMBLY FAILED WITHOUT WARNING AND HAD IT FAILED APPROX 10-15 MILES EARLIER IT WOULD HAVE RESULTED IN LOSS OF CONTROL OF THE VEHICLE COMING DOWN THE MOUNTAINS BETWEEN PRESCOTT AZ AND PHEONIX AZ. THE VEHICLE HAS BEEN MAINTAINED ACCORDING TO FACTORY SPECIFICATIONS. I HAD THE VEHICLE TOWED TO THE DEALER I PURCHASED IT FROM; PEORIA PONTIAC GMC, PEORIA, AZ. THE SERVICE DEPARTMENT DIAGNOSED THE HUB ASSEMBLY FAILURE AND AXLE BREAKAGE ON THE PASSENGER SIDE. I ASKED THEM TO CHECK THE DRIVER'S SIDE HUB ASSEMBLY; IT WAS ALSO BAD. I ASKED THE SERVICE PERSON IF THERE WAS SOME ADDITIONAL MAINTENANCE THAT I COULD HAVE DONE TO PREVENT THIS PROBLEM. THE RESPONSE WAS A DISCONCERTING NO; THIS JUST SEEMS TO HAPPEN ON SOME OF THE PICKUPS. I HAVE PAID TO HAVE BOTH FRONT HUB ASSEMBLIES REPLACED AND THE PASSENGER AXLE; APPROX $2500. MY BIGGER CONCERN IS FIRST THAT 65000 CITY & HIGHWAY MILES SEEMS PRETTY LOW FOR A FAILURE POINT OF SOMETHING SO CRITICAL AS THE STEERING AND CONTROL OF THE VEHICLE. SECONDLY THAT THERE IS APPARENTLY NO FIX OR ADDITIONAL EXPLANATION OF HOW TO AVOID THIS PROBLEM ON THIS VEHICLE. MY IMMEDIATE SUSPICION IS THAT GM INADEQUATE HUB ASSEMBLIES ON THEIR DIESEL PICKUPS AND ARE NOT ABLE TO HANDLE THE ADDITIONAL STRESSES OF THE HEAVY WEIGHTS AND TORQUES, ETC. I WAS TRAVELING WITH MY ELDERLY PARENTS AND WE WERE LITERALLY LUCKY THAT THE FAILURE OCCURRED ON A FLAT OPEN AREA OF ROAD AND I WAS ABLE TO GET THE VEHICLE TO A SAFE STOP. *JB
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Complaint 10188677 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2007-04-21
(YYYY-MM-DD)
Date Added To File: 2007-04-23
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2007-04-23
(YYYY-MM-DD)
Date Purchased: 2003-02-01
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SUSPENSION:FRONT:HUB
Anti-Lock Brakes: Yes
Cruise Control: No
Number Of Cylinders: 8
Drive Train Type: 4WD
[AWD, 4WD, FWD, RWD]
FI = Fuel Injection TB = Turbo
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: PEORIA PONTIAC GMC
Dealer's Telephone Number:
Dealer's City: PEORIA
Dealer's State: AZ
Dealer's Zipcode: 85382
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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