NHTSA ID Number: 10187146
Incident Date: 2007-04-03
Manufacturer's Name: Mazda
Motor Corp.
Vehicle/Equipment Make: MAZDA
Vehicle/Equipment Model: MPV
Model Year: 2002
9999 If Unknown Or N/A
Vehicle Identification Number: JM3LW28J420
Vehicle Mileage At Failure: 94000
Vehicle Speed: 55
Number Of Occurrences: 6
Was Vehicle Towed: No
Consumer Location: MELVILLE, NY
Summary of Complaint
TRANSMISSION FAILURE AFTER 5 DOCUMENTED TRIPS TO DEALER ABOUT TRANSMISSION PROBLEMS: - CAR BOUGHT 2/2002. - 8/6/02-10,816 - HESITATION FROM START. WIFE COMPLAINING OF POOR DRIVING CHARACTERISTICS. DEALER COULDN'T VERIFY ANYTHING, EVEN THAT THE CEL WAS ON. - 2/21/03 - 21,065 - ROUGH DOWNSHIFTING. WIFE THOUGHT TRANNY WAS SLIPPING AND KICKING IN. DEALER FLASHED TRANNY PER TSB ON THE 3-2 DOWNSHIFT KNOWN PROBLEM. - 8/27/03 - 26,235 - POOR SHIFTING. DEALER SAID SHIFT SOLENOID STICKING. FLASHED TCM AGAIN. (NOT SURE WHAT THEY DID TO CORRECT SOLENOID) - 11/19/04 - 41,979 - TRANNY & TORQUE CONVERTER FLUSHED AFTER COMPLAINING OF POOR DRIVING AGAIN. NOTE: - CONTACTED MAZDA CORPORATE ABOUT THE LACK OF TRANSMISSION MAINTENANCE IN OWNERS MANUAL. MAZDA SAID THERE'S NO MAINTENANCE REQUIRED! - 4/4/07 - 94,XXX - WITHOUT WARNING, NO ACCELERATING, CAR SIMPLY STOPPED MOVING ON THE HIGHWAY. TRANNY WAS SLIPPING BAD AND MY WIFE WAS NEARLY KILLED PULLING OFF THE HIGHWAY! FLUID LEVEL WAS OK, COLOR WAS OK, BUT IT SMELLED BURNT. CAR REQUIRED TOWING. IT WAS DIAGNOSED WITH TOTAL TRANSMISSION FAILURE. I CALLED MAZDA USA, WHO SAID THE CAR IS OUT OF WARRANTY AND NO ASSISTANCE WILL BE OFFERED. I CALLED THE DEALERSHIP WHERE IT WAS ALWAYS SERVICED, AND THEY SAID THAT THEY'VE NEVER SEEN MAZDA SUPPORT A CAR OUT OF WARRANTY LIKE THIS. I COMPLAINED TO BOTH ABOUT HOW THIS WAS A DOCUMENTED PROBLEM FROM NEW. IF I WAS SMART, I WOULD HAVE FILED A LEMON LAW COMPLAINT AND GOTTEN A FULL REFUND BACK THEN, BUT THEY JUST KEPT INSISTING IT WAS A TCM PROGRAM. I NEVER IMAGINED THAT THE TCM WOULD BE ABLE TO CAUSE THE TRANNY TO PHYSICALLY FAIL. ALSO, THE FACT THAT THESE TRANNIES HAVE INTERNAL, NON-SERVICEABLE FILTERS IS JUST POOR DESIGN. LASTLY, HONDA HAS THE SAME ISSUE WITH THEIR ODESSY, BUT THEY ARE COVERING THE REPAIRS IN FULL! MY FRIEND HAD HIS TRANNY REPLACED AT 88K MILES! I'M EXPLORING LEGAL AVENUES OF RECOURSE. *JB
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Complaint 10187146 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2007-04-03
(YYYY-MM-DD)
Date Added To File: 2007-04-05
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2007-04-05
(YYYY-MM-DD)
Date Purchased: 2002-02-15
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN:AUTOMATIC TRANSMISSION
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 6
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: COUNTRY MAZDA
Dealer's Telephone Number:
Dealer's City: HUNGTINGTON STATION
Dealer's State: NY
Dealer's Zipcode: 11746
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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