NHTSA ID Number: 10186522
Incident Date: 2007-03-26
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: TOWN AND COUNTRY
Model Year: 2002
9999 If Unknown Or N/A
Vehicle Identification Number: 2C4GP74LX2R
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: EVANSVILLE, IN
Summary of Complaint
I AM WANTING TO FILE A COMPLAINT ON HEADLIGHT LENS QUALITY/SAFETY. THE LENS I AM REFERRING TO ARE THE COMPOSITE "LEXAN"LENSES USED ON MOST VEHICLES TODAY. AFTER JUST A FEW VERY SHORT YEARS THE COATING PEELS AND THE PLASTIC BREAKS DOWN CAUSING POOR LIGHT TRANSFER AND VERY UNSAFE DRIVING CONDITIONS."CHRYSLER"HAS DENIED ANY ASSISTANCE TO REPLACE THE LENSES ON MY 2002 VEHICLE WITH 62,000 MILES STATING THAT IT IS WAY BEYOND ANY WARRANTY PERIOD. I CONSIDER THIS BESIDE THE POINT. WE'RE TALKING ABOUT THE SAFETY OF MILLIONS WHO RELY ON SAFE LIGHTING TO OPERATE THEIR VEHICLES SAFELY. THE EXTREME COSTS OF THE LENS ASSEMBLIES MAKES SIMPLY REPLACING THEM AN UNACCEPTABLE OPTION. MINE ARE NOT YET HAZED OVER ON MY 2002 BUT THE COATING IS PEELING DUE TO UV BREAKDOWN, MY 1994 IS YELLOWED AND HAZED AND DEFINITELY SUFFERS FROM POOR LIGHT TRANSMISSION. I KNOW FOR A FACT THAT MOST OTHER MANUFACTURERS ALSO HAVE THIS PROBLEM(I AM AN AUTO TECHNICIAN)WHY DOES THE CONSUMER HAVE TO ALWAYS BEAR THE EXPENSE OF SOMETHING THAT IS SUCH A SAFETY CONCERN JUST BECAUSE THE MANUFACTURE DOES NOT CARE OR WANTS TO SELL CHEAPER GRADE PARTS TO INCREASE PROFIT. I NEVER HAD THIS PROBLEM WITH OLD GLASS SEALED BEAMS ON MY OLDER CARS AND THEY WERE JUST A FEW DOLLARS COMPARED TO HUNDREDS FOR COMPOSITES. I FEEL THE GOVT. NEEDS TO REVIEW THIS CONDITION AND MAKE THE MANUFACTURERS STAND BEHIND SUCH AN IMPORTANT SAFETY ISSUE .I HAVE LITERALLY HAD HUNDRED OF CUSTOMERS COMPLAIN OF THIS PROBLEM OVER THE LAST 15 YEARS OR SO. BUT NOW IT HITS HOMES AND IT AFFECTS ME AND MY FAMILY SO I FIGURED IT WAS TIME TO MAKE WAVES,ESPECIALLY AFTER BEING TOLD BY THE DIST REP THEY WOULDN'T HELP AT ALL .I KNOW THE IMPORTS ALSO SUFFER FROM THIS HAZING PROBLEM BUT I ALSO KNOW THEY ARE WILLING TO ASSIST AS GOODWILL REPAIRS,ETC. I REALLY FEEL THERE SHOULD BE A RECALL INVESTIGATION DONE CONCERNING THIS AS A SAFETY ISSUE, ALL PERSONAL DISSATISFACTION ASIDE. THAT INCLUDES ALL MAKES/MODELS. THANK YOU FOR YOUR TIME. *JB
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Complaint 10186522 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2007-03-26
(YYYY-MM-DD)
Date Added To File: 2007-03-29
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2007-03-29
(YYYY-MM-DD)
Date Purchased: 2002-07-15
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: EXTERIOR LIGHTING:HEADLIGHTS:CONCEALMENT DEVICES
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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