NHTSA ID Number: 10185259
Incident Date: 2006-11-05
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: CADILLAC
Vehicle/Equipment Model: CTS
Model Year: 2005
9999 If Unknown Or N/A
Vehicle Identification Number:
Vehicle Mileage At Failure: 9000
Vehicle Speed:
Number Of Occurrences: 2
Was Vehicle Towed: No
Consumer Location: STONEHAM, MA
Summary of Complaint
I LEASED A 2005 CADILLAC CTS IN JULY OF 2005 FOR A 3 YEAR LEASE AGREEMENT. SINCE I HAVE HAD THE CAR IT HAS BEEN IN THE DEALERSHIP 5+ TIMES FOR ISSUES. BATTERY HAS BEEN REPLACED, RECALL ON THE FUEL GAUGE, DRIVERS DOOR HANDLE PLASTIC PEELED AND WAS REPLACED, RADIO REPLACED DUE TO RADIO BUTTONS PEELING. DURING THE FIRST 9 MONTHS OF MY LEASE I NOTICED THAT THE RADIO BUTTONS (CHANNELS 1-6) BEGAN TO PEEL. THE SYNTHETIC MATERIAL IS VERY SOFT AND CHEAP (ACKNOWLEDGED BY THE DEALER). I ALERTED THE DEALER AND TOLD THEM WHAT WAS OCCURRING AND THEY SAID BRING THE CAR IN AND WE'LL FIX IT. THE SERVICE MANAGER AT COLONIAL CADILLAC ACKNOWLEDGED THAT THE SYNTHETIC MATERIAL COULD BE EASILY RUBBED OFF WITH ANY TYPE OF OILS (HANDS, FINGERS, LOTIONS, ETC.), AND CADILLAC WOULD FIX THE ISSUES WHEN IT OCCURS. THE DEALERSHIP REPLACED THE ENTIRE RADIO (EVEN THOUGH JUST A FEW BUTTONS WERE TORN) WITH NO COST TO ME. ON ANOTHER OCCASION THE DRIVERS SIDE DOOR HANDLE WAS ALSO PEELING. THE PEELING WAS THE SAME ISSUE AS THE RADIO BUTTONS. I CALLED THE DEALERSHIP AND BROUGHT THE CAR IN TO HAVE THE HANDLE REPLACED, AND THE DEALERSHIP REPLACED IT WITH NO COST TO ME. IN NOVEMBER 2006, THE SAME ISSUE RE-OCCURRED WITH MY RADIO BUTTONS (BUTTONS 1 & 2). I MADE AN APPOINTMENT TO HAVE THE CAR BE BROUGHT INTO THE DEALERSHIP AND THE SERVICE MANAGER SAID THEY WOULD FIX THE RADIO BY REPLACING THE RADIO ONCE AGAIN. IN EARLY DECEMBER 2006 I PUT AN AIR FRESHENER IN THE VENT (ONE OF THOSE AIR FRESHENERS THAT ATTACH TO THE VENT WITH OILS). A VERY SMALL AMOUNT OF THE OILS SPILLED ONTO THE VENT AND THE TOP OF THE RADIO CAUSING THE CHEAP SYNTHETIC MATERIALS TO PEEL. THE DEALERSHIP REFUSED TO FIX. I COULD NOT FIND ONE INSTANCE IN MY LEASE AGREEMENT THAT SAYS IF THE SYNTHETIC MATERIAL ON YOUR DASHBOARD, RADIO AND DOOR HANDLES IS NOT COVERED. I WOULD APPRECIATE ANY ASSISTANCE AS I HAVE SEARCHED THE INTERNET AND FOUND MANY OTHER DRIVERS WITH THE SAME ISSUE. *JB
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Complaint 10185259 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2006-11-05
(YYYY-MM-DD)
Date Added To File: 2007-03-15
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2007-03-15
(YYYY-MM-DD)
Date Purchased: 2005-07-15
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Anti-Lock Brakes: No
Cruise Control: Yes
Number Of Cylinders: 6
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: COLONIAL CADILLAC
Dealer's Telephone Number:
Dealer's City: DANVERS
Dealer's State: MA
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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