NHTSA ID Number: 10185188

Incident Date: 2006-09-03

Manufacturer's Name: Ford Motor Company

Vehicle/Equipment Make: MERCURY

Vehicle/Equipment Model: SABLE

Model Year: 2000
9999 If Unknown Or N/A

Vehicle Identification Number: 1MEFM55S0YG

Vehicle Mileage At Failure: 13400

Vehicle Speed:

Number Of Occurrences: 1

Was Vehicle Towed: No

Consumer Location: TAYLOR, MI

Summary of Complaint

MY 200 SABLE WAS IN THE GARAGE AT 9:30 PM ON SATURDAY AND MY WIFE AND I HEARD A BANG. I THOUGHT SOME ONE WAS TRYING TO BREAK INTO MY HOME SO I WENT OUTSIDE AND LOOKED AROUND, NOTHING WAS WRONG. ON SUNDAY MORNING MY WIFE WENT TO BACK THE CAR OUT OF OUR GARAGE AND FELT A LITTLE RESISTANCE SO SHE STEPPED A LITTLE MORE ON THE GAS AND A BIG BANG HAPPENED, MY NEIGHBOR WAS OUTSIDE AND CAME OVER THINKING SOMETHING HAPPENED TO ONE OF US IN THE GARAGE. WE LOOKED AND FOUND THE FRONT DRIVERS SIDE COIL SPRING HAD GONE INTO THE FRONT TIRE. WE WERE UNABLE TO MOVE THE CAR DUE TO THE COIL SPRING INSIDE THE TIRE. ON MONDAY I HAD THE CAR TOWED TO THE GARAGE WHERE I HAVE THE REPAIR WORK DONE ON MY VEHICLES. THE TOW TRUCK HAD TO DRAG THE CAR OUT OF MY GARAGE RIPPING THE TIRE OPEN LIKE A CAN OPENER, LEAVING A LONG BLACK MARK IN THE GARAGE. THE MECHANIC TOLD ME THAT FORD MOTOR COMPANY HAS HAD RECALLS ON THE SPRINGS AND WE WERE LUCKY THAT NO ONE WAS DRIVING THE CAR AT THE TIME THE SPRING BROKE. I HAD TO RENT A CAR FOR 3 DAYS, BUY NEW FRONT TIRES AND SPRINGS, AT A COST OF OVER $500.00. IN OCTOBER I RECEIVED A RECALL IN THE MAIL FOR THE SPRING RECALL. I HAVE BEEN CALLING FORD PEOPLE GETTING A RUN AROUND FOR REIMBURSEMENT OF MY COSTS DUE TO THE RECALL. EVERYONE I TALK TO SAYS IT IS THE OTHERS RESPONSIBILITY TO SAY IF I GET REIMBURSED OR NOT. I HAVE GONE THROUGH THE PROPER CHANNELS AND I AM STILL BEING DENIED PAYMENT. THE FORD REP IS SAYING I WILL NOT BE PAID BECAUSE I HAD 4 LETTERS ABOUT THIS RECALL AND I DID NOT TAKE THE CAR TO A FORD DEALER TO BE FIXED. MY WIFE AND I DO NOT RECALL ANY LETTERS FROM FORD IN REGARDS TO THIS RECALL. THE LAST TIME I HAD THE CAR INTO A FORD DEALER WAS IN 2004 FOR A BRAKE LIGHT RECALL. I WAS ALSO TOLD THAT I HAVE A 5 YEAR 150,000 MILE WARRANTY ON THIS VEHICLE. I WOULD LIKE HELP OR SUGGESTIONS ON GETTING MY REFUND FOR FORDS IRRESPONSIBILITY OF PUTTING BAD PARTS ON VEHICLES. *JB

Complaint 10185188 Documents

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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH

FIRE: No
WAS VEHICLE INVOLVED IN A FIRE

INJURIES: 0
NUMBER OF PERSONS INJURED

DEATHS: 0
NUMBER OF FATALITIES

Was Medical Attention Required: No

Was Incident Reported To Police: No

Date Of Incident: 2006-09-03
(YYYY-MM-DD)

Date Added To File: 2007-03-15
(YYYY-MM-DD)

Date Complaint Received By NHTSA: 2007-03-15
(YYYY-MM-DD)

Date Purchased: 2000-08-10
(YYYY-MM-DD)

Was Original Owner: Yes

Product Type: Vehicle

V = Vehicle
T = Tires
E = Equipment
C = Child Restraint

Specific Component's Description: SUSPENSION:FRONT:SPRINGS:COIL SPRINGS

Anti-Lock Brakes: Yes

Cruise Control: Yes

Number Of Cylinders: 6

Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]

Fuel System: Fuel Injection

FI = Fuel Injection
TB = Turbo

Fuel Type: Gas

BF = BiFuel
CN = CNG/LPG
DS = Diesel
GS = Gas
HR = Hybrid Electric

Vehicle Transmission Type [Auto, Man]: AUTO

(DOT) Department Of Transportation Tire Identifier:

Tire Size:

Location Of Tire:

FSW = Driver Side Front
DSR = Driver Side Rear
FTR = Passenger Side Front
PSR = Passenger Side Rear
SPR = Spare

Type Of Tire Failure:

BST = Blister
BLW = Blowout
TTL = Crack
OFR = Out Of Round
TSW = Puncture
TTR = Road Hazard
TSP = Tread Separation

Was Defective Tire Repaired:

Was Part Original Equipment:

Date Of Manufacture:
(YYYYMMDD)

Type Of Child Seat:

B = Booster
C = Convertible
I = Infant
IN = Integrated
TD = Toddler

Installation System:

A = Vehicle Safety Belt
B = Latch System

Dealer's Name: JACK DEMMER

Dealer's Telephone Number:

Dealer's City: DEARBORN

Dealer's State: MI

Dealer's Zipcode: 48124

SOURCE OF COMPLAINT CODE:

CAG = Consumer Action Group
CON = Forwarded From A Congressional Office
DP = Defect Petition,result Of A Defect Petition
EVOQ = Hotline VOQ
EWR = EARLY WARNING REPORTING
INS = Insurance Company
IVOQ = NHTSA Web Site
LETR = Consumer Letter
MAVQ = NHTSA Mobile APP
MIVQ = NHTSA Mobile APP
MVOQ = Optical Marked VOQ
RC = Recall Complaint, Result Of A Recall Investigation
RP = Recall Petition, Result Of A Recall Petition
SVOQ = Portable Safety Complaint Form (PDF)
VOQ = NHTSA Vehicle Owners Questionnaire

Incident State Code:

Vehicle Operator's Name: