NHTSA ID Number: 10182057
Incident Date: 2006-02-07
Manufacturer's Name: Land Rover
Vehicle/Equipment Make: LAND ROVER
Vehicle/Equipment Model: DISCOVERY II
Model Year: 2003
9999 If Unknown Or N/A
Vehicle Identification Number: SALTK16453A
Vehicle Mileage At Failure: 35665
Vehicle Speed: 50
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: PORTLAND, OR
Summary of Complaint
I ACCELERATED TO PASS AND HEARD A MUFFLED POP BUT INITIALLY HAD NO OTHER INDICATION OF A PROBLEM. AFTER DRIVING CAUTIOUSLY FOR ABOUT 1.5 MILES THE OIL PRESSURE LIGHT ILLUMINATED. AT THIS POINT I PULLED OVER TO CHECK ON THE CAR. NO ANOMALIES WERE FOUND, SEEMED NORMAL. SO I DROVE ON FOR ANOTHER .5 MILES WHEN I BEGAN HEARING RANDOM, BUT DISTINCT CLANKING AND RATTLES. AT THIS POINT I DETOURED TO A KNOWN SAFE SPOT AT NO MORE THAN 10-15 MPH FOR APPROX. 1 MILE BEFORE THE VEHICLE BEGAN ACTING AS IF IT WOULD STALL. I SHUT DOWN AND HAD IT TOWED. DUE TO MY CONNECTIONS IN THE LR OWNERS COMMUNITY, AND IN TALKING WITH A WELL KNOWN INDEPENDENT LR MECHANIC, WITHIN HOURS OF THE INCIDENT I HAD LRNA'S TA03 1201 IN MY HANDS WITH SEVERAL PEOPLE TELLING ME THAT IT SOUNDED AS IF MY SYMPTOMS WERE EXACTLY WHAT THEY THEMSELVES HAD ENCOUNTERED. THE TECH ADVISORY IN QUESTION STATES THAT, "...THE ONLY EFFECTIVE REPAIR CURRENTLY AVAILABLE IS REPLACEMENT OF THE COMPLETE ENGINE..." SO, I WAS SURPRISED WHEN LR CONTACTED ME WITHIN A FEW HOURS TO TELL ME THAT MY VEHICLE WOULD BE READY FOR PICK UP THE NEXT DAY. I HAD NO CHOICE BUT TO RETRIEVE THE CAR UNDER PROTEST (THEY DID NOT INITIALLY PROVIDE A LOANER, AND ONLY PROVIDED A RENTAL AFTER MORE THAN 24 HOURS) AND EVEN WHEN I PRESENTED THE TA TO THEM, THEY REFUSED TO, OR WERE UNABLE TO, SHOW ME THAT THE REPAIRS THEY MADE SUPERSEDED THOSE INDICATED IN LRNA'S OWN DOCUMENTATION ON THIS ISSUE. I CONTACTED THE OWNER OF THE FRANCHISE -- THEY DID NOT RETURN MY CALLS. I WROTE A LETTER TO THEM. I WROTE A LETTER TO LRNA AND CALLED THE CORPORATE HQ SEVERAL TIMES. THEIR STATEMENT WAS THAT IT WAS UP TO THE DEALER. I EVEN HAD AN INSURANCE AND WARRANTY LAWYER TELL ME THAT I HAD AN EXTREMELY STRONG CASE -- IF IT HAPPENS AGAIN. OUR WARRANTY IS NOW EXPIRED, AND WE AWAIT THE DAY WHEN THE OIL PUMP WILL FAIL AGAIN BECAUSE LRNA DID NOT REPAIR THE ACTUAL PROBLEM, THEY MERELY REPLACED THE PARTS THAT WERE BROKEN BECAUSE OF THE PROBLEM. *JB
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Complaint 10182057 Documents
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- 3X Stronger than the leading full synthetic*
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2006-02-07
(YYYY-MM-DD)
Date Added To File: 2007-02-09
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2007-02-09
(YYYY-MM-DD)
Date Purchased: 2004-07-24
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE AND ENGINE COOLING
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 8
Drive Train Type: 4WD
[AWD, 4WD, FWD, RWD]
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: LAND ROVER PORTLAND
Dealer's Telephone Number:
Dealer's City: PORTLAND
Dealer's State: OR
Dealer's Zipcode: 97232
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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