NHTSA ID Number: 10176638
Incident Date: 2006-12-13
Manufacturer's Name: Volvo
Car USA, LLC
Vehicle/Equipment Make: VOLVO
Vehicle/Equipment Model: S40
Model Year: 2004
9999 If Unknown Or N/A
Vehicle Identification Number: YV1MS682242
Vehicle Mileage At Failure: 52500
Vehicle Speed: 40
Number Of Occurrences: 4
Was Vehicle Towed: No
Consumer Location: BRIDGEPORT, PA
Summary of Complaint
CAR WAS SERVICED ON 25-OCT AT ~49K MILES. NO COMPUTER UPDATES WERE DONE TO THE VEHICLE. 12-DEC, I HAD NEW TIRES PUT ON THE CAR. 13-DEC THE CAR REPORTED "REDUCED ENGINE PERFORMANCE" AND OIL LIGHT CAME ON. PULLED OVER, STOPPED CAR, WAITED A FEW MINUTES AND RESTARTED WITH NO PROBLEM/LIGHTS. DROVE A FEW MILES, SAME EXACT THING HAPPENED AGAIN. THEN DROVE FOR ~45 MINUTES WHEN THE CAR REPORTED SOMETHING LIKE A "SYSTEM ENGINE FAILURE" AND THE CHECK ENGINE LIGHT CAME ON. CAR WAS SPUTTERING WITH NO RESPONSE FROM THE GAS PEDAL. WAS TOWED TO MY DEALERSHIP. SM INFORMED ME THAT THE "MAIN" COMPUTER HAD FAILED, "TWO OTHER COMPUTERS" HAD "STOPPED COMMUNICATING" AND THE "THROTTLE MODULE" FAILED. HE TOLD ME THEY COULD FIX THE CAR FOR ~$300 WITH COMPUTER UPGRADES. HE DIDN'T KNOW IF THAT WOULD FIX THE THROTTLE MODULE AS WELL. IT WAS FIXED IN THEIR OPINION AFTER THEY ROAD TESTED IT FOR ~7 MILES. HE SAID AVAILABLE COMPUTER UPGRADES ARE ALWAYS APPLIED AT THEIR DEALERSHIP WHEN THE CAR IS UNDER WARRANTY BUT NEVER WHEN THE CAR IS OUT OF WARRANTY UNLESS THERE'S A PROBLEM. WAS TOLD MY EXTENDED WARRANTY DID NOT COVER THE UPGRADES AND WAS CHARGED ~$300. I ASKED IF THE UPGRADES COULD HAVE BEEN APPLIED 25-OCT SINCE I WAS UNDER WARRANTY. HE FELT THAT THEY COULD HAVE BEEN, ASSUMING THE UPGRADES WERE AVAILABLE THEN BUT COULDN'T TELL ME IF THEY WERE. SPOKE WITH THE SM AT THE DEALERSHIP WHERE I WAS ON 25-OCT AND HE SAID THEY NEVER APPLY COMPUTER UPGRADES UNLESS THERE'S A PROBLEM WITH THE CAR, WARRANTY OR NOT. DROVE THE CAR HOME ON 13-DEC AND NOTICED "ELECTRICAL" ISSUES. DROVE THE CAR ON THE MORNING OF 14-DEC AND A HEADLIGHT WENT OUT AND CAME BACK ON LATER IN THE DAY. CAR FAILED AGAIN THAT DAY IN TRAFFIC. FILED A CASE WITH VOLVO CUSTOMER CARE. *JB DEALERSHIP HAS CLEANED THE THROTTLE MODULE BUT PROBLEM PERSISTS. THEY ORDERED A NEW ETM AT ~$800. I WAS TOLD THAT THEY WILL USE THE $300 AS A 25% PAYMENT ON THE PARTS/LABOR FOR THE ETM REPLACEMENT AND THERE WILL BE NO ADDITIONAL COST TO ME.
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Complaint 10176638 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2006-12-13
(YYYY-MM-DD)
Date Added To File: 2006-12-20
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2006-12-20
(YYYY-MM-DD)
Date Purchased: 2004-05-05
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 5
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System: Turbo
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: KEYSTONE MOTORS
Dealer's Telephone Number:
Dealer's City: MONTGOMERYVILLE
Dealer's State: PA
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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