NHTSA ID Number: 10176108
Incident Date: 2006-12-08
Manufacturer's Name: Toyota
Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: SIENNA
Model Year: 2005
9999 If Unknown Or N/A
Vehicle Identification Number:
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences: 2
Was Vehicle Towed: No
Consumer Location: DELRAN, NJ
Summary of Complaint
I'VE GOT A 2005 TOYOTA SIENNA XLE WITH THE POWER REAR HATCH. I THINK I'VE VERIFIED THE PROBLEM WITH THE HATCH NOT RETRACTING WHEN IT ENCOUNTERS AN OBSTACLE. LAST YEAR (FIRST YEAR OF OWNERSHIP) THE HATCH CLOSED ON ME AND WOULD NOT RETRACT. AND, I WAS PUSHING BACK ON THIS THING BY ARCHING MY BACK. I'M NOT SURE HOW I GOT OUT FROM UNDER IT BUT I DID. IT PRETTY MUCH FREAKED ME OUT. IT WAS COLD, AND THERE WAS SNOW ON THE VAN. THERE WAS ALSO AN ICE DAM IN THE GAP AT THE TOP OF THE DOOR. I ORIGINALLY ATTRIBUTED MY INCIDENT TO THIS ICE DAM. (BTW - CHRYSLER'S DON'T HAVE THIS PROBLEM BECAUSE THEY HAVE A PIECE OF PLASTIC ATTACHED TO THE DOOR THAT PREVENTS ICE FROM GETTING INTO THIS OPENING.) I CONTINUED TO TEST MY HATCH ON OCCASION FROM THEN ON ALL THROUGHOUT THE SUMMER AND THE FALL. IT WORKED JUST FINE UNTIL DEC 8, 2006. DEC 8, 2006, THE TEMPERATURE DROPPED TO 33 DEGREES FAHRENHEIT. IT WAS A CLEAR DAY. THERE WAS NO SNOW. THE HATCH WOULD NOT RETRACT WHEN I PULLED BACK ON IT. IT CLOSED - EVEN THOUGH I BEGAN APPLYING UPWARD PRESSURE WHILE IT WAS STILL 90% OPEN. IF I HAD BEEN BETWEEN THE CLOSING HATCH AND BUMPER, I COULD HAVE BEEN BADLY HURT. IF MY CHILDREN WERE THERE, IT COULD HAVE BEEN WORSE. I AM CONVINCED THAT WHATEVER IS BEING USED AS A SENSOR IN THE DOOR MECHANISM LOSES SENSITIVITY DURING FREEZING TEMPERATURES. I'M SUGGESTING THAT THE REASON THE FAILURE TO RETRACT CAN'T BE REPLICATED AT THE SERVICE CENTERS IS BECAUSE THE CAR HAS WARMED UP ENOUGH BY THE TIME IT GETS THERE, OR WHEN IT IS WORKED ON IN A HEATED GARAGE, THE SENSOR THEN BEGINS TO WORK CORRECTLY BECAUSE IT IS NOW "WARM". EACH TIME I'VE HAD THE PROBLEM, MY CAR WAS STONE COLD. IT SAT OUT OVERNIGHT DURING FREEZING OR NEAR FREEZING TEMPERATURES WHILE IN MY DRIVE WAY. THE ENGINE HAD NOT BEEN STARTED. I WAS USING MY REAR HATCH TO LOAD/UNLOAD THE VAN ONLY. NOW THAT THE TEMPERATURE HAS MOVED UP INTO THE 40'S-50'S, THE HATCH APPEARS TO RETRACT CORRECTLY WHEN IT ENCOUNTERS AN OBSTACLE. *JB
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Complaint 10176108 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2006-12-08
(YYYY-MM-DD)
Date Added To File: 2006-12-14
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2006-12-14
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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