NHTSA ID Number: 10173551
Incident Date: 2006-11-10
Manufacturer's Name: Coachmen RV Company, LLC
Vehicle/Equipment Make: COACHMEN
Vehicle/Equipment Model: EPIC
Model Year: 2006
9999 If Unknown Or N/A
Vehicle Identification Number: 4UZACJBV36C
Vehicle Mileage At Failure: 2400
Vehicle Speed: 2
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: TEMECULA, CA
Summary of Complaint
WE BOUGHT A BRAND NEW COACHMEN MOTOR HOME / WE WERE ON A MAINTAINED DIRT ROAD DRIVING IN REVERSE. SUDDENLY WE HEARD A CRACKING SOUND AND THE FRONT CAP SEPARATED FROM THE BODY . WE CALLED THE MANUFACTURER WHO ADVISE US TO CALL OUR INSURANCE COMPANY WHICH WE DID ON SATURDAY MORNING 11-11-06..OUR SON PICKED US UP AND WE RETURNED THE NEXT MORNING 11-11-06. THERE WAS NO DEBRIS OR ANY OBJECT IN THE ROAD, THEIR WAS NOTHING UNDER THE MOTOR HOME. WE EXAMINED THE MOTOR HOME AND FOUND MANY OF THE FASTENERS, RIVETS OR SCREWS THAT HOLD THE FRONT CAP TO THE BODY WERE MISSING. WHEN WE PICKED UP THE MOTOR HOME AND INSPECTED IT AT THE DEALER WE NOTED THAT THE DRIVERS SIDE WHERE THE FRONT CAP MEETS BODY WAS SEPARATING AT THE BOTTOM. THE TECHNICIAN ADVISED MY WIFE THAT THEY MIGHT HAVE TO REMOVE THE FRONT CAP TO CORRECT THIS PROBLEM. COACHMEN HAS STATED THAT WE RAN OVER SOMETHING THAT FORCED THE BODY AND FRONT CAP TO SEPARATE. WE DID NOT RUN OVER ANYTHING, THEIR WAS NOTHING IN THE ROADWAY, THEIR WAS NOTHING UNDER THE COACH , THEIR WAS NOTHING CAUGHT UNDER THE COACH. WE FEEL THAT POSSIBLY SOMETHING HAPPENED IN ROUTE FROM THE PLANT IN INDIANA TO CALFORNIA AND THIS MIGHT HAVE WEAKENED THE STRUCTURE AND COUPLED WITH THE BODY MISSING FASTENERS WHICH SHOULD HOLD IT TOGETHER CAUSED THE FAILURE. THE COACH IS NOW AT COACHMEN IN CHINO, CALIFORNIA. THE PHONE NUMBER IN CHINO IS 909 628 5755. THEY REFUSE TO REPAIR UNLESS OUR INSURANCE COMPANY PAYS FOR THE REPAIR. THE CUSTOMER SERVICE REP TOLD MY WIFE WE HAVE 48 HOURS TO TOW THE MOTOR HOME OFF THE PROPERTY OR THEY WILL START CHARGING STORAGE. I DROVE THE MOTOR HOME TO COACHMEN IN CHINO, CA. THEY DISASSEMBLED THE FRONT CAP FROM THE BODY WITHOUT OUR APPROVAL OR AUTHORIZATION AND NOW EXPECT US TO PAY FOR TOWING OR STORAGE IF WE DON'T AUTHORIZE OUR INSURANCE COMPANY TO MAKE THE REPAIRS. PLEASE HELP. *JB
Complaint 10173551 Documents
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Search NHTSA Database for Recalls
Search NHTSA Database for (TSB's) Technical Service Bulletins
Technical Service Bulletins TSB's List
Search NHTSA Database for Vehicle Investigations
CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2006-11-10
(YYYY-MM-DD)
Date Added To File: 2006-11-15
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2006-11-15
(YYYY-MM-DD)
Date Purchased: 2006-11-04
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: STRUCTURE:BODY
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 8
Drive Train Type: RWD
[AWD, 4WD, FWD, RWD]
FI = Fuel Injection TB = Turbo
Fuel Type: Diesel
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat
:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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