NHTSA ID Number: 10171649
Incident Date: 2006-09-19
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: TOWN AND COUNTRY
Model Year: 1993
9999 If Unknown Or N/A
Vehicle Identification Number: 1C4GH54R6PX
Vehicle Mileage At Failure: 140000
Vehicle Speed: 40
Number Of Occurrences: 10
Was Vehicle Towed: No
Consumer Location: DIAMOND BAR, CA
Summary of Complaint
RIO RANCHO CHRYSLER DEALER, LOCATED AT 25 RIO RANCHO RD., POMONA, CALIFORNIA 91766, IN COOPERATION WITH THE CHRYSLER CORPORATION HAS CAUSED THE FOLLOWING: A.FAILURE TO CORRECT THE ABS SYSTEM LEAK AND RESULTING ABS LIGHT COMING AND STAYING ON. WITHIN DAYS OF DEALER??S REPAIR WORK, THE LEAK AND ABS LIGHT PROBLEMS WERE DISCOVERED. NOW THE DEALER STATES IT TO BE A NEW PROBLEM THAT OCCURRED DURING THE COUPLE OF DAYS OF DEALER??S WORK. THE DEALER SAYS THE NEW PROBLEM IS THE SHORTED ABS PRESSURE SWITCH, WITH A REPLACEMENT COST OF $565. THE DEALER FURTHER ASSERTS THE NEWLY DISCOVERED SHORTED ABS SWITCH HAS RENDERED ABS PUMP INOPERATIVE AND CAUSING THE LEAK FROM BRAKE FLUID RESERVOIR. THE DEALER IS WRONG ON BOTH COUNTS. THE ABS SYSTEM WORKS WELL SO LONG THE BRAKE FLUID LEVEL IS ADEQUATE, AND THE LEAKAGE IS NOT FROM RESERVOIR CAP BUT FROM SOMEWHERE ELSE IN THE ABS SYSTEM, WHICH WAS NOT CORRECTED THE FIRST TIME. B.THE REPAIR SHOULD HAVE BEEN PART OF NHTSA RECALL 96V099000, WITHOUT ANY CHARGE TO THE OWNER. HOWEVER, THE DEALER, IN CONCERT WITH CHRYSLER CORPORATION, REPLACED THE ABS ACCUMULATOR WITHOUT ANY FACTUAL BASIS AND CHARGED THE VEHICLE OWNER $521.88 FOR IT. EVEN IF ONE ASSUMES THAT THE ACCUMULATOR NEEDED REPLACEMENT, THERE SHOULD NOT BE A $274.38 CHARGE FOR LABOR. BECAUSE IT??S DISMANTLING AND REMOUNTING IS PART OF ABS PISTON, PUMP AND MOTOR REPLACEMENT, WHICH BY DEALER??S OWN ASSERTION WAS COVERED UNDER THE ABOVE RECALL. C.THE DEALER IN IT??S QUEST TO MILK, GOUGE AND HOSE THE CUSTOMER FOR MORE MONEY, DELIBERATELY LEFT THE TPS CONNECTER AJAR DESPITE A SECOND VISIT BY THE OWNER, RENDERING THE VEHICLE UNSAFE STALLING AT OR NEAR IDLE SPEED IN TRAFFIC AND ON HIGHWAYS. *NM
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Complaint 10171649 Documents
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- Mixes well with conventional fluids
- Low-moisture formula provides excellent vapor lock...
- Ideal for hydraulic and disc brakes
- Provides an extra margin of safety in extreme braking...
- Mix of polyglycol ethers ensures hot brake-system operation...
- Excellent for ABS, disc and drum brake systems
- Delivers braking power when needed by avoiding a spongy...
- Both wet and dry boiling points exceed the minimum...
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2006-09-19
(YYYY-MM-DD)
Date Added To File: 2006-10-23
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2006-10-23
(YYYY-MM-DD)
Date Purchased: 1992-12-27
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 6
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: RIO RANCHO CHRYSLER
Dealer's Telephone Number:
Dealer's City: POMONA
Dealer's State: CA
Dealer's Zipcode: 91766
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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