NHTSA ID Number: 10167315
Incident Date: 2006-07-28
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: PT CRUISER
Model Year: 2004
9999 If Unknown Or N/A
Vehicle Identification Number: 3C4FY48B44T
Vehicle Mileage At Failure: 24000
Vehicle Speed: 0
Number Of Occurrences: 3
Was Vehicle Towed: No
Consumer Location: COLORADO SPRINGS, CO
Summary of Complaint
I HAVE OWNED A MANUAL SHIFT 2004 CHRYSLER PT CRUISER SINCE JAN 2004. IN JUNE OF 2006 THE VEHICLE STARTED ROLLING BACK IN OUR DRIVEWAY. IT DOES NOT MATTER WHAT GEAR IT IS IN. I REPORTED THIS TO THE DEALER WHO AT FIRST SAID IT WOULDN'T HAPPEN. THEN THEY SAW IT WITH THEIR OWN EYES. THEY DIAGNOSED THE PROBLEM AND SAID IT WAS THE CLUTCH SLIPPING. TWO DAYS LATER I HAD PAID FOR A NEW CLUTCH AND WAS TOLD THE VEHICLE DID NOT ROLL BACK ANYMORE, EVEN WHEN THEY PUSHED ON IT. I WAS TOLD TO SET THE PARKING BRAKE AT LEAST 3 CLICKS FOR THE NEXT 3 DAYS UNTIL THE CLUTCH HAD SETTLED IN. THREE WEEKS LATER I PARKED ON MY DRIVE OF NORMAL SLOPE AND RAN INSIDE FOR 5 MINUTES. WHEN I RETURNED THE VEHICLE WAS 3/4 DOWN THE DRIVEWAY. I RETURNED THE VEHICLE TO THE DEALER. THE NEXT DAY THEY CALLED TO TELL ME THAT THEIR SERVICE MANAGER AND MECHANIC HAD BEEN TOLD BY CHRYSLER THAT THE ROLL BACK IS NORMAL FOR THAT CAR. WHEN ASKED WHY IT NEVER DID IT BEFORE I WAS TOLD THAT THE ENGINE HAD GOTTEN OLDER AND MORE LOSE AND THAT ALL THE PT CRUISERS ROLL BACK. I HAVE BEEN WORKING WITH THE DEALER WHO HAS BEEN IN TOUCH WITH CHRYSLER. I HAVE ALSO REPORTED THIS PROBLEM WITH THE CUSTOMER ASSISTANCE CENTER BUT THEY ARE STILL STANDING THEIR GROUND SAYING THAT THE ROLL BACK IS NORMAL. NOW THE DEALERSHIP IS SAYING EVEN A 2006 MANUAL SHIFT PT CRUISER CAN BE SEEN ROLLING BACK WHEN THEY PUT IT ON A SLOPE IN THEIR SHOP. I BELIEVE THIS IS A MAJOR SAFETY ISSUE. IT COULD ACTUALLY CAUSE A DEATH IF THERE WAS A CHILD PLAYING NEAR THE VEHICLE OR EVEN INJURY TO AN ADULT. *JB
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Complaint 10167315 Documents
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- Mixes well with conventional fluids
- Low-moisture formula provides excellent vapor lock...
- Ideal for hydraulic and disc brakes
- Ideal for hydraulic and disc brakes
- Mixes well with conventional fluids
- Low-moisture formula provides excellent vapor lock...
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2006-07-28
(YYYY-MM-DD)
Date Added To File: 2006-09-04
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2006-09-04
(YYYY-MM-DD)
Date Purchased: 2004-01-10
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN:MANUAL TRANSMISSION
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 4
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: MAN
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: LITHIA CHRYSLER/JEEP
Dealer's Telephone Number:
Dealer's City: COLORADO SPRINGS
Dealer's State: CO
Dealer's Zipcode: 80906
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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