NHTSA ID Number: 10167197
Incident Date: 2006-07-29
Manufacturer's Name: Subaru
of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: FORESTER
Model Year: 2006
9999 If Unknown Or N/A
Vehicle Identification Number:
Vehicle Mileage At Failure: 7000
Vehicle Speed: 0
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: LINCOLN, CA
Summary of Complaint
WE PURCHASED A 2006 SUBARU FORESTER TAKING DELIVERY OF THE CAR WE NOTED THAT SUBARU INCLUDED YOKOHAMA TIRES TO WHICH WE COMPLAINED WE FELT THAT THESE TIRES WERE LESS THAN ADEQUATE. THE DEALER COUNTERED THAT THESE WERE GOOD TIRES AND THAT THEY WOULD SERVE OUR NEEDS. WE FOOLISHLY BELIEVED THE DEALER AND ON 29 JULY WE EXPERIENCED A SIDE WALL BLOWOUT. AFTER REPAIRS WERE MADE WE TRAVELED TO A TIRE DEALER WHO AGREED TO REPAIR THE TIRE BUT AFTER DISMOUNTING THE TIRE THE MECHANIC REPORTED THAT THE TIRE WAS NG AND COULD NOT BE RE-MOUNTED. HE THEN PLACED A USED TIRE ON THE CAR, ASSUMING THAT SUBARU WOULD TAKE YOKOHAMA TO TASK AND THE TIRE WOULD BE REPLACED. SUBARU REPORTED THAT THEY HAVE NO RESPONSIBILITY FOR THE TIRES MOUNTED ON THE CAR, THAT THESE TIRES MATCHED THEIR SPECIFICATIONS, THEY WOULD NOT BE ABLE TO REPLACE THE TIRE OR TIRES AS REQUESTED AT TIME OF SALE. RETURNED TO THE DEALER FOR INSPECTION OF THE YOKOHAMA TIRE AND HE STATED THAT THE FAILURE WAS DUE TO ROAD HAZARD, THAT THERE CAN BE NO REPLACEMENT. THE DEALER THEN ADDED THAT HE DOES NOT STOCK THIS TIRE, THAT HE WOULD NOT RECOMMEND THAT TIRE TO A CUSTOMER BUT IF THE CUSTOMER INSISTED HE WOULD ORDER THE TIRE, HE DOES NOT KEEP THEM IN STOCK. SUBARU WAS WILLING TO HELP TO THE EXTENT THAT THEY CONTACTED THE DEALER AND ASKED IF THEY WERE WILLING TO MAKE THE DESIRED CHANGE IN TIRES. THE DEALER WAS WILLING TO UNDERWRITE A PORTION OF A NEW SET OF TIRES IF I WAS WILLING TO PAY A PART OF COSTS. YES, BUT THIS IS NOT THE ISSUE. THE ISSUE IS OUR DISAGREEMENT WITH THE SUBARU CO AND THEIR LACK OF RESPONSIBILITY FOR PLACING A SAFE TIRE ON THEIR VEHICLE. THEIR CLAIM IS THEIR DESIRE TO PROVIDE A SAFE VEHICLE FOR THEIR CUSTOMER. OUR FIRST SUBARU FILLED THIS NEED COMPLETELY BUT OUR. WE ARE SEEKING FROM SUBARU AND YOUR AGENCY HOW THEY CONCLUDE THAT THIS IS A SAFE TIRE FOR THIS CAR? WE FEEL STRONGLY THAT THE SUBARU COMPANY IS FAILING THEIR CUSTOMER BY PLACING THE DOLLAR BEFORE SAFETY. *JB
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Complaint 10167197 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2006-07-29
(YYYY-MM-DD)
Date Added To File: 2006-08-31
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2006-08-31
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: TIRES
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type: AWD
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: GOLDRUSH SUBARU
Dealer's Telephone Number:
Dealer's City: AUBURN
Dealer's State: CA
Dealer's Zipcode: 95663
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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