NHTSA ID Number: 10158872
Incident Date: 2006-05-26
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: WINDSTAR
Model Year: 2003
9999 If Unknown Or N/A
Vehicle Identification Number: 2FMZA51423B
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences: 2
Was Vehicle Towed: No
Consumer Location: LANCASTER, PA
Summary of Complaint
THIS IS A COPY OF THE LETTER I SENT TO FORD RECENTLY. I THOUGHT I WOULD TRY BOTH PATHS TO SEE IF THERE IS ANY OTHER INFORMATION OUT THERE ABOUT THIS ISSUE. FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER P.O. BOX 6248 DEARBORN, MI 48126 HELLO, I HAVE A 2003 FORD WINDSTAR VIN XXXXXXXXX THAT HAS A PROBLEM. {DEALER NAME} HAS LOOKED AT THE PROBLEM TWICE AND FOUND NOTHING. THE PROBLEM HAS OCCURRED TWICE IN THE LAST 12 MONTHS. SO FAR IT HAS HAPPENED WITHIN THE FIRST FIVE MINUTES OF OPERATING THE VAN. IF THE VAN IS IN DRIVE AND YOU ARE HOLDING PRESSURE ON THE BRAKES FOR AN EXTENDED PERIOD OF TIME (EXTRA LONG STOP LIGHTS), THE FOLLOWING WILL HAPPEN. THE ENGINE WILL INCREASE IN RPMS AND JOLT FORWARD UNTIL YOU GET ENOUGH PRESSURE ON THE BRAKES TO HOLD IT AT A STOP. IF YOU PUT IT IN NEUTRAL OR PARK, IT WILL CONTINUE TO MOVE FORWARD IF YOU LET UP ON THE BRAKES. THE ONLY WAY TO GET THE VAN OUT OF THE SITUATION IS TO SHUT IT OFF. ONCE YOU RESTART IT, EVERYTHING IS FINE. BY PRESSURE ON THE BRAKES, I MEAN YOU BETTER PUSH THE PEDAL TO THE FLOOR OR YOU WILL BE MOVING! I AM NOT SURE IF MY WIFE COULD HOLD IT LONG ENOUGH TO GET IT TURNED OFF. THE FIRST EVENT HAPPENED IN STOP AND GO TRAFFIC AT A CONGESTED INTERSECTION. I ALMOST REAR ENDED THE CAR IN FRONT OF ME. THE SECOND EVENT HAPPENED WHEN I WAS THE FIRST VEHICLE AT A STOP LIGHT. WHEN IT JOLTED FORWARD I WAS IN THE INTERSECTION. LUCKILY I WAS NOT HIT BY ANOTHER CAR. MY QUESTION IS, WHAT CAN BE DONE ABOUT THIS PROBLEM? MY WIFE WILL NO LONGER DRIVE THE VAN BECAUSE SHE IS SCARED OF IT. THE PROBLEM WILL HAPPEN AGAIN. HOPEFULLY IT WILL NOT CAUSE AN ACCIDENT, BUT EVENTUALLY WILL. SO I WOULD LIKE TO RESOLVE THE ISSUE BEFORE IT BECOMES A BIGGER PROBLEM. THE VAN HAS ALSO HAD OTHER ELECTRICAL ABNORMALITIES. *NM
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Complaint 10158872 Documents
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- Mixes well with conventional fluids
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2006-05-26
(YYYY-MM-DD)
Date Added To File: 2006-06-02
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2006-06-02
(YYYY-MM-DD)
Date Purchased: 2003-11-18
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE AND ENGINE COOLING:ENGINE
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 6
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: CHAPMAN FORD LANCASTER
Dealer's Telephone Number:
Dealer's City: EAST PETERSBURG
Dealer's State: PA
Dealer's Zipcode: 17520
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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