NHTSA ID Number: 10151701
Incident Date: 2006-03-02
Manufacturer's Name: Suzuki
Motor USA, LLC
Vehicle/Equipment Make: SUZUKI
Vehicle/Equipment Model: AN650 BURGMAN
Model Year: 2004
9999 If Unknown Or N/A
Vehicle Identification Number: JS1CP51A132
Vehicle Mileage At Failure: 5000
Vehicle Speed:
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: MIAMI, FL
Summary of Complaint
I OWN A 2003 SUZUKI BURGMAN SCOOTER MODEL AN650 PURCHASED IN AUGUST, 2003. ABOUT 6 MONTHS AGO, AT AROUND 5,000 MILES, THE VEHICLE BEGAN EXHIBITING A "RATTLING" NOISE COMING FROM THE ENGINE/TRANSMISSION AREA DURING IDLE. THE SOUND WOULD DISAPPEAR ONLY AFTER SOME LOAD WAS PLACED ON THE ENGINE. SINCE IT WAS NOT THAT UNUSUAL, I DECIDED TO CHANGE THE OIL AT THE NEXT AVAILABLE OPPORTUNITY. THE NOISE DID NOT IMPROVE. IT THEN BECAME PROGRESSIVELY LOUDER. IN THE MEANTIME, I RECEIVED A RECALL NOTICE FROM SUZUKI USA ON A POTENTIALLY DANGEROUS SITUATION WHERE AN IGNITION SWITCH DEFECT MAY CAUSE THE MACHINE TO STALL WITHOUT WARNING, POTENTIALLY CAUSING INJURY OR DEATH. I TOOK THE BIKE TO THE SUZUKI DEALER FOR THIS RECALL FIX AND TO HAVE THE NOISE SITUATION ASSESSED. THE DEALER PERFORMED THE IGNITION SWITCH FIX AT NO CHARGE TO ME AND DIAGNOSED THE NOISE AS A DEFECTIVE "TENSIONER ADJUSTING ASSEMBLY", A CRITICAL PART INSIDE THE ENGINE. AS TO THE CAUSE OF THIS EARLY FAILURE OF SUCH A CRITICAL ENGINE PART THE DEALER COULD ONLY ASCERTAIN IT AS A FACTORY DEFECT. THE TECHNICIAN ASCERTAINED THAT THE "DIESELING" NOISE (NOISE SIMILAR TO A DIESEL ENGINE) WAS THE SYMPTOM OF THE DEFECTIVE PART AND UPON FAILURE, THE ENGINE WILL SUFFER A CATASTROPHIC FAILURE AND PRETTY MUCH DISINTEGRATE, FAILING WITHOUT WARNING. HE STATED THAT THE CATASTROPHIC FAILURE IS IMMINENT, BUT CANNOT ASCERTAIN AS TO WHEN IT WILL HAPPEN. THE MACHINE IS HIGHWAY LEGAL AND EASILY CRUISES AT HIGHWAY SPEEDS. IF THE MACHINE WERE TO FAIL AT THOSE SPEEDS ON A BUSY FREEWAY, I COULD SUFFER EXTREME INJURIES AND/OR DEATH. SINCE THIS IS MY PRIMARY MEANS OF TRANSPORTATION, I CANNOT JUST STOP USING IT COMPLETELY, BUT I AM USING IT ON A VERY LIMITED BASIS. IT IS WHY I BELIEVE THAT YOUR AGENCY SHOULD IMMEDIATELY CONTACT SUZUKI USA AND HAVE THEM ISSUE A FACTORY RECALL ON MY MACHINE, FIX IT PROMPTLY, AND REMOVE THIS POTENTIALLY DANGEROUS SITUATION. *NM
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Complaint 10151701 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2006-03-02
(YYYY-MM-DD)
Date Added To File: 2006-03-03
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2006-03-03
(YYYY-MM-DD)
Date Purchased: 2003-08-21
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 2
Drive Train Type: RWD
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: MOTOPORT USA
Dealer's Telephone Number:
Dealer's City: MIAMI
Dealer's State: FL
Dealer's Zipcode: 33126
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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