NHTSA ID Number: 10150659
Incident Date: 2005-04-03
Manufacturer's Name: Volkswagen
Group of America, Inc.
Vehicle/Equipment Make: VOLKSWAGEN
Vehicle/Equipment Model: JETTA
Model Year: 2004
9999 If Unknown Or N/A
Vehicle Identification Number: WVWSR61J74W
Vehicle Mileage At Failure: 20802
Vehicle Speed:
Number Of Occurrences: 2
Was Vehicle Towed: No
Consumer Location: FUQUAY VARINA, NC
Summary of Complaint
DAILY COMMUTE IS APPROXIMATELY 125 MILES ROUND TRIP 100+ MILES EXPRESSWAY TRAVEL AT CRUISE SPEED. CLUTCH FAILED AT 20,802 MILES. REPLACED UNDER WARRANTY. WHEN CAR WAS PICKED UP AFTER REPAIR, NOTIFIED DEALER CLUTCH FELT STRANGE. WAS ADVISED THAT IT NEEDED BREAKING IN, BEING A VETERINARIAN NOT A MECHANIC I ACCEPTED THE STATEMENT AS FACTUAL. AT 44,226 OR 22,324 ADDITIONAL MILES OF SAME TRAVEL CONDITIONS CLUTCH FAILED AGAIN. REPAIRED THIS TIME AT A COST OF $1167.85. MY FATHER ARRANGED TO PICK THE CAR UP AFTER REPAIR AND NOTIFIED SERVICE MANAGER THAT THE CLUTCH WAS NOT FUNCTIONING PROPERLY. HE WAS ADVISED THAT CLUTCH NEEDED "BREAKING IN" HOWEVER HAVING A 2001 JETTA TDI AND BEING EXPERIENCE IN SUCH MATTERS HE QUESTIONED THE EXPLANATION . THE SHOP FOREMAN WAS CALLED AND AGREED THAT IT WAS NOT FUNCTIONING PROPERLY. THE CAR WAS TAKEN BACK FOR FURTHER EXAMINATION AND IT WAS DETERMINED THAT THE CLUTCH SLAVE CYLINDER WAS FAILING INTERNALLY, HAD FLUID ON BOTH SIDES OF THE PISTON. CYLINDER WAS REPLACED AND CLUTCH FUNCTIONS CORRECTLY. I THINK IT LIKELY THAT THE FAILING CYLINDER CONTRIBUTED TO BOTH FAILURES AND THE SECOND SHOULD HAVE BEEN COVERED UNDER THE VEHICLE WARRANTY AS WAS THE FIRST. ADDITIONALLY I BELIEVE VOLKSWAGEN HAS A PROBLEM WITH THE ADEQUACY OF THE CURRENT CLUTCH WHEN USED IN THE TDI DIESEL APPLICATION. THIS IS SUPPORTED BY THE EXPERIENCE OF OTHER OWNERS AS INDICATED ON THE WEBSITE WWW.FREDSTDIPAGE.COM THANK YOU. *NM
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Complaint 10150659 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2005-04-03
(YYYY-MM-DD)
Date Added To File: 2006-02-20
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2006-02-20
(YYYY-MM-DD)
Date Purchased: 2004-07-23
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN:CLUTCH ASSEMBLY
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 4
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Diesel
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: MAN
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: SOUTHERN STATES IMPORTS
Dealer's Telephone Number:
Dealer's City: RALEIGH
Dealer's State: NC
Dealer's Zipcode: 27608
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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