NHTSA ID Number: 10147504
Incident Date: 2005-12-21
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: GRAND CARAVAN
Model Year: 2000
9999 If Unknown Or N/A
Vehicle Identification Number: 1B4GP44G3YB
Vehicle Mileage At Failure: 60000
Vehicle Speed:
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: ROCKFORD, IL
Summary of Complaint
MY LOCAL AUTO SERVICE SHOP RECENTLY IDENTIFIED A CORROSION CRACK IN THE LEFT STRUT HOUSING OF MY VAN. I WENT TO A BODY SHOP AND THEY INDICATED THE STRUT COULD EVENTUALLY BREAK THROUGH THE HOOD ALLOWING THE LEFT FRONT WHEEL TO COLLAPSE. THEY CONTACTED A LOCAL CHRYSLER DEALER SERVICE DEPARTMENT WHO INDICATED THAT THIS WAS A KNOWN PROBLEM AND THEY HAD A CORROSION KIT FOR THAT PROBLEM. THE DEALER SERVICE MANAGER INDICATED THAT CHRYSLER HAD A PROGRAM TO HELP PAY FOR REPAIRS BUT THAT MY VEHICLE WAS NEAR 100,000 MILES AND IT MIGHT NOT QUALIFY. HE PURSUED IT AND CHRYLSER DID PROVIDE THE KIT AND $200 TO THE AUTO BODY SHOP, WHICH JUST PAID FOR THE KIT AND A SMALL BIT MORE. THE TOTAL BILL WAS $555.00 OF WHICH I PAID $355.00. THE BODY SHOP INDICATED THAT ACCORDING TO THE CHRYSLER INSTRUCTIONS, IF THE PROBLEM GOT MUCH WORSE BEFORE IT WAS CAUGHT, THE ENTIRE STRUT HOUSING MIGHT HAVE TO BE REPLACED, COSTING $2,000 OR MORE. IN TALKING TO THE ORIGINAL SERVICE SHOP, THEY HAVE SEEN NUMEROUS OCCURRENCES OF THIS APPARENT DEFECT. MY CONCERN IS THAT THIS PROBLEM APPARENTLY GETS WORSE WITH THE AGE OF THE VEHICLE AND SINCE CHRYSLER VANS ARE SO POPULAR THIS COULD BE A LIFE SAFETY PROBLEM FOR THOSE NOT AWARE OF THE CORROSION DEFECT, ESPECIALLY SECOND OWNERS (LIKE ME). IF THIS IS A KNOWN POTENTIAL LIFE SAFETY MANUFACTURING DEFECT, WHY ISN'T THE REPAIR COST TOTALLY THE RESPONSIBILITY OF THE MANUFACTURER AND SHOULDN'T OWNERS BE NOTIFIED EVEN IF THEY BOUGHT IT AS A USED CAR? *JB
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Complaint 10147504 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2005-12-21
(YYYY-MM-DD)
Date Added To File: 2006-01-12
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2006-01-12
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SUSPENSION:FRONT:MACPHERSON STRUT
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 6
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: STRANDQUIST CHRYSLER
Dealer's Telephone Number:
Dealer's City: ROCKFORD
Dealer's State: IL
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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