NHTSA ID Number: 10147422
Incident Date: 2006-01-03
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: CROSSFIRE
Model Year: 2004
9999 If Unknown Or N/A
Vehicle Identification Number: 1C3AN69L14X
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: NEWARK, NJ
Summary of Complaint
I GET MY X-FIRE MAINTAINED AT MAPLEWOOD DODGE -CHRYSLER DEALERSHIP SERVICE CENTER IN MAPLEWOOD NJ. I FIRST TOOK IN FOR NEW BRAKES IN NOV. 2005 AND ALSO ASKED THEM TO CHECK THE REAR RIGHT WHEEL BECAUSE IT WAS MAKING A METAL RATTLE NOISE WHEN I GO OVER BUMPS. THEY TOLD ME THAT THEY HAD TO ORDER A RIGHT FRONT STRUT. THEY CALLED ME AND SAID THAT THEY HAD TO REPLACE THE FRONT STRUT AND RELEASED IT TO ME. JAN 3, 2006, I RETURNED TO THE SERVICE CENTER WITH THE SAME NOISE PROBLEM. THEY KEPT MY CAR FOR 7 DAYS. I WAS TOLD THAT THEY HAD TO ORDER A REAR STRUT FOR MY CAR. I ASKED WHY DID THEY REPLACE THE FRONT STRUT. I WAS TOLD THAT THEY DID NOT REPLACE IT, THEY JUST ORDERED IT. (FIRST LIE) THREE 3 DAYS IN ON JAN 6, 2006 I ASKED ABOUT MY CAR AND SERVICE REP CHUCK SAID "WHAT'S UP BRO. I ASKED ABOUT THE STATUS OF MY VEHICLE. HE SAID "IF IT WAS READY I'D CALLED YOU". YES I'M A BLACK MAN, BUT I AM NOT HIS BRO. I AM A CUSTOMER. I MADE A COMPLAINT TO THE SERVICE MANAGER AL. NOTHING WAS DONE. I CAME BACK ON TUE. JAN. 10, 2005. WHILE WAITING TO TALK TO AL THE MANAGER, HE WAS TALKING TO THE MECHANIC WHO ASSIGNED TO WORK ON MY CAR AND CHUCK. UNKNOWING OF MY PRESENCE, AL SAY TO THEM THAT HE NEEDED THEM TO LOOK INTO WHAT IS GOING ON WITH THE WHITE CROSSFIRE, THE CUSTOMER HAS BEEN IN A RENTAL FOR CLOSE TOO 5 DAYS. THE MECHANIC SAY "SO, THAT IS NOT MY PROBLEM". THAT IS A PROBLEM! I ASK CHUCK, EXACTLY WHAT IS WRONG WITH MY CAR. HE LOOK AT ME AND SAID "I DON'T KNOW" I ASK, DID ANY ONE LOOK AT MY CAR, BECAUSE EVERYTIME I CALL HERE YOU TELL ME THAT THEY ARE WORKING ON IT. HE THEN CALLED THE MECHANIC AND I ASK HIM WHAT PART IS BEING ORDERED FOR MY CAR IF ANY. I LOOKED AT CHUCK THEN ME AND SAID "I DON'T KNOW". NO ONE THERE COULD TELL ME WHY THEY HAD MY CAR FOR 5 DAYS OR WHAT PART IS BEING ORDERED OR IF ANY NEEDED TO BE ORDERED. THEN THE PERSON ASSIGNED TO WORK ON MY CAR SAID "I'M NOT EVEN QUALIFIED TO WORK ON THAT CAR. NOW IT IS WED. JAN. 11, 2006 AND I STILL DON'T HAVE MY CAR. *JB
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Complaint 10147422 Documents
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- Mixes well with conventional fluids
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- Provides an extra margin of safety in extreme braking...
- Mix of polyglycol ethers ensures hot brake-system operation...
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2006-01-03
(YYYY-MM-DD)
Date Added To File: 2006-01-11
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2006-01-11
(YYYY-MM-DD)
Date Purchased: 2004-04-15
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SUSPENSION:REAR
Anti-Lock Brakes: No
Cruise Control: Yes
Number Of Cylinders: 6
Drive Train Type: RWD
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: MAPLEWOOD CHRYSLER
Dealer's Telephone Number:
Dealer's City: MAPLEWOOD
Dealer's State: NJ
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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