NHTSA ID Number: 10147285
Incident Date: 2005-12-31
Manufacturer's Name: Kia
America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: OPTIMA
Model Year: 2002
9999 If Unknown Or N/A
Vehicle Identification Number: KNAAGD12693
Vehicle Mileage At Failure: 94500
Vehicle Speed: 55
Number Of Occurrences: 2
Was Vehicle Towed: No
Consumer Location: CHARLOTTE, NC
Summary of Complaint
KIA MOTORS OF AMERICA INC. REF: VIN# KNAGD12693513835 COMPLAINT CASE NUMBER K1056698 FORMAL COMPLAINT AGAINST KIA MOTORS OF AMERICA INC. NOT HONORING PARTS AND LABOR WARRANTY & UNSCRUPULOUS BUSINESS PRACTICES. THE TIMING BELT FOR 2002 KIA OPTIMUM SERVICED A YEAR TO THE DAY IT LEFT ME ON THE ROAD SIDE. IT WAS NEW YEARS EVE THE CAR BROKE DOWN. NEW YEARS HOLIDAY WEEKEND SERVICE DEPARTMENT FOLGER KIA OF CHARLOTTE NC CLOSED. UNABLE TO REACH THEM UNTIL TUESDAY JANUARY 3RD, 2006,RETURNED HOLIDAY WEEKEND. TOLD WARRANTY EXPIRED DECEMBER 31ST, 2005. THAT MY WARRANTY FOR THE PARTS & LABOR WOULD NOT BE GUARANTEED. PLEASE SEE THE ORIGINAL RECEIPT DATED DECEMBER 31ST, 2004 EXACTLY 365 DAYS FROM WHEN THE EXACT SAME PROBLEM OCCURRED. BANK STATEMENT SHOWS MY CHECK CARD CLEARED $601.87 ON JANUARY 3RD 2005. I WAS INSTRUCTED ALL PARTS & LABOR WOULD BE HONORED FOR ONE YEAR. I RETURNED THE CAR TO FOLGER KIA ON FEBRUARY 22ND 2005 CONCERNS THE CARS TIMING MAY HAVE BEEN IMPROPERLY SET. ON THE INVOICE THAT I WAS CONCERNED THAT THE RPM'S WERE OVER THEIR ORIGINAL SETTINGS BY 1000 RPM. NO MENTION OF TEST DRIVE TO DIAGNOSE PROBLEM LISTED ON INVOICE DECEMBER 31ST, 2004. TECHNICIAN STATED ALL READINGS WERE NORMAL. THIS MAY HAVE CONTRIBUTED TO THE PREMATURE WEAR & BREAKING OF TIMING BELT. I WAS INSTRUCTED JANUARY 3RD, 2006 BY JEFFREY STEPHENS TO CONTACT THE KIA CORPORATE HEADQUARTERS. WHERE I WAS TOLD THAT GUS THE SERVICE MANAGER FOLGER KIA'S REQUESTED TO HONOR MY PARTS & LABOR WAS DECLINED BY A MR. BOB STRICKLAND. KIA MOTORS OF AMERICA INC., THEIR CUSTOMER NOTE FOLGER KIA ACCEPTED MY MONEY ON JANUARY 3RD 2005. THE CAR WAS WAITING AT THE DEALERSHIP FOR THEM TO SERVICE ON MONDAY 01-02-2006 WITH THE SAME PROBLEM. HAD MY LOCAL FOLGER KIA BEEN OPEN FOR BUSINESS ON THE EVENING OF DECEMBER 31ST ,2005 MY CAR WOULD HAVE BEEN TOWED THEIR. I WOULD APPRECIATE IF YOU WOULD LOOK IN TO THE MATTER. SUSANNE FARRAR 12016 ALABASTER COURT CHARLOTTE, NC 28269 704-488-8039. *NM
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Complaint 10147285 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2005-12-31
(YYYY-MM-DD)
Date Added To File: 2006-01-09
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2006-01-09
(YYYY-MM-DD)
Date Purchased: 2002-10-18
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
Anti-Lock Brakes: Yes
Cruise Control: No
Number Of Cylinders: 4
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: FOLGER KIA
Dealer's Telephone Number:
Dealer's City: CHARLOTTE
Dealer's State: NC
Dealer's Zipcode: 28212
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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