NHTSA ID Number: 10142502
Incident Date: 2005-11-10
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: BUICK
Vehicle/Equipment Model: RENDEZVOUS
Model Year: 2003
9999 If Unknown Or N/A
Vehicle Identification Number: 3G5DB03E73S
Vehicle Mileage At Failure: 38000
Vehicle Speed:
Number Of Occurrences: 3
Was Vehicle Towed: No
Consumer Location: SARATOGA SPRINGS, NY
Summary of Complaint
I HAVE A 03 BUICK RENDEZVOUS. IN 4/05 ONE OF THE FRONT TIRE HUBS WAS DEFECTIVE CAUSING A LOUD NOISE. NOW ON 11/10/05 I HAD TO TAKE THE BUICK IN FOR A VARIETY OF REASONS. AGAIN I WAS HEARING A NOISE BECAUSE BOTH FRONT TIRE HUBS NEEDED TO BE REPLACED. DUE TO THE FACT THAT ONE WAS REPLACED IN 4/05, IT WOULD BE COVERED UNDER THE PARTS WARRANTY THEREFORE, I WOULD ONLY INCUR THE COST OF ONE HUB. WHEN I ASKED THE SERVICE MAN. WHY TIRE HUBS WOULD BE FAILING ON A 2 YR. OLD CAR WITH ONLY 44,500 MILES, HE DIDN'T HAVE ANY EXPLANATION EXCEPT WEAR AND TEAR. I CONTACTED OTHER LOCAL GENERAL MOTOR DEALERS TO FIND OUT IF THEY HAD SEEN SIMILAR REPAIRS WITH THIS VEHICLE. I WAS TOLD YES! THERE HAVE BEEN A LOT OF BUICK RENDEZVOUS AND PONTIAC AZTEC'S COMING IN FOR REPAIR AND NEEDING FRONT AND REAR TIRE HUBS REPLACED. THEY ARE SEEING AT LEAST ONE TO TWO VEHICLES PER WEEK NEEDING THESE SAME REPAIRS. THIS SOURCE SAID HE WAS TOLD BY HIS DISTRICT MANAGER THAT THERE WAS A RECURRING PROBLEM WITH THE TIRE HUBS THAT GENERAL MOTORS WAS GETTING FROM A SPECIFIC MANUFACTURER AND THAT THEY WERE NOW CHANGING MANUFACTURERS. I CONTACTED THE SERVICE MANAGER AT MY DEALER AND ASKED HIM TO INITIATE CALLS TO HIS DIST. MANGERS. AND LOOK INTO THE PARTS AND WHAT MANUFACTURER THEY WERE COMING FROM. I DIDN'T WANT THE SAME MANUFACTURERS PARTS USED ON MY VEHICLE AGAIN. HE SAID HE WOULD TRY TO GET SOME ANSWERS BUT COULDN'T IMAGINE THERE WOULD BE ANY CHANGE IN PART NUMBERS (WHICH WOULD INDICATE A CHANGE IN MANUFACTURER) HE CALLED ME BACK, HE FOUND OUT THAT GENERAL MOTORS HAD A NEW PART NUMBER COMING OUT FOR THE TIRE HUBS AND THAT THEY HAD CHANGED SUPPLIERS. HE FELT THAT THIS CONFIRMED MY INFO. & AGREED TO THE REPAIR AT NO COST TO ME. HOWEVER I AM STILL CONCERNED ABOUT THE REMAINING 2 REAR TIRE HUBS ON MY VEHICLE THAT STILL HAVE THE OLD MANUFACTURER HUBS ON. NOT TO MENTION ALL THE OTHER OWNERS OF BUICK RENDEZVOUS AND PONTIAC AZTECS THAT COULD BE GOING DOWN THE ROAD AND HAVE A TIRE HUB BREAK. *JB
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Complaint 10142502 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2005-11-10
(YYYY-MM-DD)
Date Added To File: 2005-11-12
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2005-11-12
(YYYY-MM-DD)
Date Purchased: 2003-07-02
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: WHEELS:HUB
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 6
Drive Train Type: AWD
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: TOPPERS PONTIAC/BUICK
Dealer's Telephone Number:
Dealer's City: SARATOGA SPRINGS
Dealer's State: NY
Dealer's Zipcode: 12866
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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