NHTSA ID Number: 10140377
Incident Date: 2005-10-15
Manufacturer's Name: Volkswagen
Group of America, Inc.
Vehicle/Equipment Make: AUDI
Vehicle/Equipment Model: A6
Model Year: 2002
9999 If Unknown Or N/A
Vehicle Identification Number:
Vehicle Mileage At Failure: 45000
Vehicle Speed: 10
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: PALO ALTO, CA
Summary of Complaint
1. CAR SEIZED AFTER GOING THROUGH CAR WASH; PRIOR TO THAT, CAR HAD EXPERIENCED ODD ELECTRICAL ISSUES, SUCH AS THE RADIO TURNING ITSELF ON AND OFF AND THE ALARM GOING OFF FOR NO APPARENT REASON. CAR IS STILL UNDER BOTH THE AUDI OF AMERICA WARRANTY AND MAINTENANCE PROGRAMS. 2. ENGINE SEIZED. 3. THE REPAIRS REQUIRE AT LEAST A NEW ENGINE AT THE COST OF AT LEAST $13,000.00. HERE IS MY ANALYSIS OF WHY I THINK AUDI IS TRYING TO PREVENT THIS DESIGN DEFECT FROM REACHING STATE AND FEDERAL REGULATORS. IN SHORT, I BELIEVE THAT AUDI IS PURPOSEFULLY DENYING WARRANTY CLAIMS TO PREVENT A RECALL AND ALSO TO PREVENT A WRITTEN RECORD OF THIS DEFECT IN THE CASE OF CLASS ACTION OR PERSONAL INJURY LAW SUIT. SPECIFICALLY, I BELIEVE AUDI OF AMERICA'S LEGAL DEPARTMENT HAS MADE A VERY CALCULATED DECISION: SINCE THE DAMAGE INVOLVES WATER, MOST COMPREHENSIVE INSURANCE POLICIES WILL COVER THE DAMAGE (IN FACT, MY INSURANCE CARRIER AGREED TO COVER THE CLAIM, ALTHOUGH THEY SAID THEY WOULD SEEK SUBJUGATION FROM AUDI). FOR THOSE CUSTOMERS WHO PUSH HARD, AUDI WILL COVER THE REPAIRS OUT OF WARRANTY SO THAT AUDI WILL NOT HAVE TO REPORT THIS DEFECT TO STATE AND FEDERAL REGULATORS AND RISK A RECALL AND/OR PROVIDE EVIDENCE IN A CLASS ACTION OR PERSONAL INJURY LAW SUIT. IN FACT, IT WASN'T UNTIL I EXPLAINED MY SUSPICIONS (SOME OF WHICH THE SERVICE MANAGER AT THE DEALERSHIP HAD CONFIRMED) TO AN AUDI OF AMERICA SUPERVISOR THAT I WAS ABLE TO MAKE ANY HEADWAY BEYOND, I'M SORRY, THIS IS NOT COVERED BY WARRANTY ONCE I SET FORTH THE FACTS AND MY ANALYSIS OF THE SITUATION, HE CHANGED HIS MANNER AND EXPLANATION IMMEDIATELY. HE EXPLAINED THAT AUDI MANAGEMENT AND LEGAL WERE WELL AWARE OF THE PROBLEM. THAT AUDI HAD MADE A DETERMINATION NOT TO COVER REPAIRS CAUSED BY THE CLOGGED DRAIN HOLES UNDER WARRANTY BUT THAT THE DEALER COULD REQUEST A SPECIAL OUT OF WARRANTY SERVICE AND AUDI OF AMERICA WOULD REIMBURSE THE DEALER AT 100% OF ITS COST. *NM
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Complaint 10140377 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2005-10-15
(YYYY-MM-DD)
Date Added To File: 2005-10-20
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2005-10-20
(YYYY-MM-DD)
Date Purchased: 2002-06-15
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ELECTRICAL SYSTEM
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 6
Drive Train Type: AWD
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: CARLSEN AUDI
Dealer's Telephone Number:
Dealer's City: PALO ALTO
Dealer's State: UT
Dealer's Zipcode: 94303
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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