NHTSA ID Number: 10139791
Incident Date: 2005-08-16
Manufacturer's Name: Toyota
Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: AVALON
Model Year: 2005
9999 If Unknown Or N/A
Vehicle Identification Number: 4T1BK36B05U
Vehicle Mileage At Failure: 45
Vehicle Speed: 35
Number Of Occurrences: 35
Was Vehicle Towed: No
Consumer Location: DEBARY, FL
Summary of Complaint
WITH CRUISE CONTROL (CC) ON, BETWEEN ABOUT 30 & 70 MPH, ON INCLINES THAT CAUSE A SPEED DECREASE OF 3+ MPH, CAR DOWNSHIFTS MORE THAN THE NORMAL 1 GEAR, & SURGES AHEAD QUITE VIOLENTLY, WITH LARGE RPM INCREASES, TO 3+ MPH ABOVE THAT SET, THEN SLOWLY SETTLES TO THE SET SPEED. WITH THE CRUISE CONTROL SET AT 70 MPH ON A LEVEL INTERSTATE, I SLOWED TO 60 MPH & SET THE "RESUME" FUNCTION; IT DOWNSHIFTED ONCE, ACCELERATING NORMALLY, UNTIL, @ 64 MPH, DOWNSHIFTED AGAIN, MORE THAN ONE MORE GEAR & SURGED VIOLENTLY AHEAD, UP ABOUT 3000 RPM & TO 72-73 MPH BEFORE RETURNING TO 5TH GEAR, & SLOWING TO 70 MPH. THE RAPID INCREASES ARE STARTLING TO ALL OCCUPANTS, AND COULD CAUSE A LOSS OF CONTROL, AND THE OFTEN RAPID BRAKING TO MAINTAIN CONTROL, A REAL CHALLENGE FOR THE TAILGATER BEHIND ON A CELL PHONE! DOWNHILL, WITH CRUISE CONTROL ON, IT USUALLY, BUT NOT ALWAYS, SPEEDS UP EXCESSIVELY; MORE THAN WITH CRUISE CONTROL OFF. IT USUALLY ACTS NORMAL ON FLAT ROADS, AND, EXCEPT AS STATED, ON HIGH SPEED HIGHWAYS WITH GRADUAL INCLINES. WITH CRUISE CONTROL OFF, NONE OF THESE ABNORMAL THINGS HAPPEN. WHEN THE DEALERS SHOP FOREMAN HAD ME TEST DRIVE A 2006 WITH HIM AS PASSENGER. AND BOTH CARS DID IT HE DECIDED IT WAS "NORMAL". BUT EVEN IF ALL 05/06 AVALONS DO, IT'S NOT "NORMAL". WHILE I DO KNOW THAT DOWNSHIFTING GENTLY IN THE RIGHT CIRCUMSTANCES IS NORMAL, AS A HIGHLY EXPERIENCED COMMERCIAL DRIVER & AIRCRAFT PILOT/MECHANIC, & AVID CC USER, I HAVE NEVER HAD A VEHICLE ACT LIKE THIS. WHEN I PHONED CORPORATE TOYOTA, THEY OPENED CASE #2005 0921 1138; HAD THE "AREA REP." INVESTIGATE (HE/SHE NEVER CONTACTED ME, OR DROVE MY CAR); TOLD ME THAT SINCE THE "AREA REP" CONSIDERS IT "NORMAL" MY ONLY RECOURSE WITH THEM IS TO ENTER "ARBITRATION". WE LIKE THIS CAR VERY MUCH, & WOULD LIKE TO KEEP IT IF THIS CAN BE RECTIFIED. SURELY IT'S A SOFTWARE GLITCH OR SOMETHING ALONG THAT LINE. PLEASE HELP SOLVE THIS OBVIOUS DESIGN FLAW, BEFORE A TRAGEDY FORCES IT. THANK YOU. *JB
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Complaint 10139791 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2005-08-16
(YYYY-MM-DD)
Date Added To File: 2005-10-15
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2005-10-15
(YYYY-MM-DD)
Date Purchased: 2005-08-03
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: VEHICLE SPEED CONTROL:CRUISE CONTROL
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 6
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: IRA TOYOTA
Dealer's Telephone Number:
Dealer's City: DANVERS
Dealer's State: MA
Dealer's Zipcode: 01923
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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