NHTSA ID Number: 10139093
Incident Date: 2005-10-05
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: TAHOE
Model Year: 2001
9999 If Unknown Or N/A
Vehicle Identification Number:
Vehicle Mileage At Failure: 110000
Vehicle Speed:
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: MILL CREEK, WA
Summary of Complaint
I OWN A 2001 CHEVY TAHOE. ON OCTOBER 5TH, 2005 I SMELLED SOMETHING BURNING. WHEN I PARKED MY CAR AND PULLED A FILE FOLDER OFF THE SEAT, IT WAS SINGED AND THERE WAS SMOKE COMING FROM THE PASSENGER SEAT. THERE WAS ALSO A BROWN BURN MARK AND THE LEATHER SEAT WAS MELTED. I WENT TO AN APPOINTMENT, MAKING SURE THERE WERE NO INDICATOR LIGHTS ON. TWO HOURS LATER I STARTED THE CAR AND THE SMOKE BEGAN AGAIN, THIS TIME MUCH WORSE. I WENT TO SANDBERG CADILLAC; THEY WERE GOING TO CHARGE ME $110 TO DISCONNECT THE SEAT. THE SERVICE MANAGER HAD GOTTEN INTO THE CAR TO MOVE IT AND SAID THE SEAT WAS STILL SMOLDERING. THEY TORE THE SEAT OUT OF THE CAR AND THERE WAS A FIRE UNDER THE LEATHER. AT THAT TIME THE $110 DISCUSSION WAS DROPPED. I MADE A COMMENT TO THE 5 GENTLEMAN THAT THIS IS UNDER WARRANTY, BUT ISN'T THIS SAFETY ISSUE ALL AGREED. STEVE AND I WENT BACK INSIDE AND HE ARRANGED FOR A LOANER CAR, THROUGH ENTERPRISE. SERGIO SAID THAT HE WOULD BE PUTTING A CALL INTO HIS GM REP AND THAT HE WOULD TALK TO THEM ABOUT COVERING THE EXPENSE OF THE SEAT AND GETTING MY CAR BACK TO THE ORIGINAL CONDITION OF BEFORE THE FIRE. THERE WAS CHEMICAL SMOKE DAMAGE ON THE INTERIOR WHICH DAN; THE TECHNICIAN ASSURED ME THEY HAD A MACHINE THAT WOULD BE ABLE TO GET RID OF THAT SMELL. OCTOBER 6TH, I SPEAK WITH SERGIO AND AFTER SPEAKING WITH THE GM REP HE IS NOT WILLING TO COVER THE DAMAGE AND THE EXTENDED WARRANTY WILL COVER THE HARDWARE, BUT NOT THE ACTUAL SEAT CUSHION OR COVER. AT THIS TIME WE ARE LOOKING AT $1000 WORTH OF DAMAGE NOT INCLUDING THE ANY RENTAL CAR EXPENSE. I AT THAT TIME REQUESTED A CORPORATE NUMBER AND REACHED A BRUCE MITCHELL. I GAVE HIM THE DETAILS OF THE INCIDENT AND HE ASSURED ME THAT SOMEONE WOULD BE IN CONTACT WITH ME BETWEEN 24 AND 48 HOURS. I AM NOW AT THE 48 HOUR MARK AND HAVE HEARD NOTHING. *JB
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Complaint 10139093 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: Yes
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2005-10-05
(YYYY-MM-DD)
Date Added To File: 2005-10-08
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2005-10-08
(YYYY-MM-DD)
Date Purchased: 2002-04-08
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders:
Drive Train Type: 4WD
[AWD, 4WD, FWD, RWD]
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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