NHTSA ID Number: 10138432
Incident Date: 2005-09-09
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: PT CRUISER
Model Year: 2003
9999 If Unknown Or N/A
Vehicle Identification Number: 3C4FY48B03T
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: CATHEDRAL CITY, CA
Summary of Complaint
I HAVE TAKEN MY PT CRUISER INTO DEALER 10-12 TIMES FOR PROBLEMS THAT THEY ARE UNABLE TO CORRECT. THERE HAVE BEEN PARTS LOOSE THAT NEEDED TO BE TIGHTENED, SUCH AS BELTS, HOSES, CONNECTIONS AND INTERIOR PARTS THAT HAVE FALLEN OFF THE CAR AND DEALER DOES NOT KNOW HOW TO FIX. I SUBMITTED A COMPLAINT TO MANUFACTURER AND APPLIED FOR LEMON LAW, BUT CHRYSLER REPRESENTATIVE DID NOT LISTEN AND TOOK DEALER SIDE. THEY CLAIM THEY CANNOT DUPLICATE NOISES, BUT I RECENTLY FOUND OUT THE SHOP SUPERVISOR WHO HAS BEEN CHECKING OUT MY CAR FOR THE NOISES HAS A SEVERE HEARING LOSS AND A CLAIM AGAINST INSURANCE COMPANY FOR HEARING PROBLEMS. THERE ARE HIGH PITCH WHINING NOISES, SQUEALS AND LOUD SCREECHING NOISES COMING FROM THE ENGINE COMPARTMENT. THE CAR LOSES POWER AND SEEMS TO HESITATE AT FREEWAY SPEEDS. THERE IS ALSO A NOISE THAT SOUNDS LIKE A TRAIN WHISTLE IN THE DISTANCE. I HAVE HEARD POPPING SOUNDS IN THE FRONT END AND SQUEALING AND SCREECHING SOUNDS FROM THE BRAKES AND UNDER HOOD IS CONSTANT. THERE IS ALSO A NOISE THAT IS HEARD SOMETIMES IN STEERING AND TURNING. THE DEALER TOLD ME THEY WOULD REPLACE THE POWER STEERING UNIT TO SEE IF IT WOULD SOLVE THE PROBLEMS AND ORDERED THE PART. WHEN I TOOK THE CAR IN FOR THE SERVICE, THEY SAID THEY COULD NOT DUPLICATE THE NOISE AGAIN AND DID NOT DO ANYTHING. WHEN I STEP ON THE BRAKES THE NOISE IS SO LOUD IT CAN BE HEARD FOR A LONG DISTANCE. IT SOUNDS LIKE CARS BEING CRUSHED. THE NOISE IS ALSO PRESENT IN TURNING CORNERS AND DRIVING, BUT WORSE IN STEPPING ON BRAKES. THE DEALER ACKNOWLEDGES A BRAKE PROBLEM BUT SAY THEY DO NOT KNOW HOW TO FIX IT. THERE HAVE BEEN OTHER PROBLEMS SUCH AS RADIO/CD PLAYER DID NOT WORK WHEN NEW, SENSOR LIGHT REPLACED, RATTLES UNDER DASH, CHECK ENGINE LIGHT, ETC, BUT THE NOISES AND IN-ABLILITY TO REPAIR HAVE ME WORRIED ABOUT SERIOUS PROBLEMS. THEY HEAR THE NOISE, BUT THEN TELL ME THE MECHANIC CANNOT DUPLICATE AND DO NOTHING TO REPAIR. THIS HAS BEEN AN ONGOING PROBLEM SINCE I GOT THE VEHICLE IN 2003. *JB
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Complaint 10138432 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2005-09-09
(YYYY-MM-DD)
Date Added To File: 2005-10-04
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2005-10-04
(YYYY-MM-DD)
Date Purchased: 2003-03-31
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN:MANUAL TRANSMISSION
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 4
Drive Train Type: U
[AWD, 4WD, FWD, RWD]
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: MAN
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: CRYSTAL CHRYSLER
Dealer's Telephone Number:
Dealer's City: CATHEDRAL CITY
Dealer's State: CA
Dealer's Zipcode: 92234
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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