NHTSA ID Number: 10132241
Incident Date: 2005-08-04
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: SEBRING
Model Year: 2003
9999 If Unknown Or N/A
Vehicle Identification Number: 1C3EL46X83N
Vehicle Mileage At Failure: 38900
Vehicle Speed: 65
Number Of Occurrences: 6
Was Vehicle Towed: No
Consumer Location: NORTH EAST, PA
Summary of Complaint
I OWN A 2003 CHRYSLER SEBRING WITH 4 CYLINDER ENGINE,AUTOMATIC TRANSMISSION AND CRUISE CONTROL. I PURCHASED THE VEHICLE USED IN MARCH OF 2005 WITH ABOUT 29,000 MILES ON THE ODOMETER. IT CURRENTLY HAS 39,000 MILES. ON A TRIP THROUGH MARYLAND AND WEST VIRGINIA ON AUGUST 4TH,2005, I EXPERIENCED A TERRIFYING EXPERIENCE. WITH THE CRUISE CONTROL SET AT 65 MPH, I WAS TRAVELING ON THE INTERSTATE DOWN A 6 TO 8 % GRADE. THE CAR WOULD DOWN SHIFT THE TRANSMISSION AND ACCELERATE. WHEN THE SPEEDOMETER REACHED 75 MPH, I SHUT OFF THE CRUISE AND THE CAR WOULD UPSHIFT BACK TO HIGH GEAR AND WITH BRAKING I WAS ABLE TO REGAIN CONTROL OF THE SPEED OF THE CAR. I WAS ABLE TO DUPLICATE THIS ACTION WITH THE CAR UNTIL I TRAVELED ON INTERSTATE ROADS WITH 3% GRADES OR LESS,THEN THE CRUISE WORKS FINE. I TOOK THE CAR TO NORTH EAST DODGE ,MAIN STREET,NORTH EAST,PA. 16428 ON AUGUST 8TH,2005 AND EXPLAINED THE CONCERNS ABOUT THE CRUISE CONTROL. AFTER CONFERRING WITH CHRYSLER CORPORATION,I WAS INFORMED THAT THERE WAS NOTHING WRONG WITH THE CAR EVEN THOUGH THEY WERE ABLE TO DUPLICATE THE PROBLEM. THEY STATED THAT I SHOULD HAVE READ THE OWNERS MANUAL WHICH( I AM PARAPHRASING HERE) STATES NOT TO USE THE CRUISE CONTROL UNLESS IT IS A SUNNY,DRY DAY AND THE HIGHWAY IS FLAT. IN OTHER WORDS,CHRYSLER SAYS I SHOULD HAVE READ THE OWNERS MANUAL BEFORE I BOUGHT THE CAR AND IF I DON'T LIKE THE IDEA OF THE CAR GOING OUT OF CONTROL DOWN STEEP ROADS, THEN DON'T USE THE CRUISE CONTROL. BECAUSE CHRYSLER CORPORATION PUTS A DISCLAIMER IN THEIR OWNERS MANUAL ABOUT THEIR SELLING THE PUBLIC AN UNSAFE PRODUCT SHOULD NOT ABSOLVE THEM OF THE RESPONSIBILITY OF CORRECTING IT. *NM
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Complaint 10132241 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2005-08-04
(YYYY-MM-DD)
Date Added To File: 2005-08-10
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2005-08-10
(YYYY-MM-DD)
Date Purchased: 2005-03-08
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: VEHICLE SPEED CONTROL
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 4
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: NORTH EAST DODGE
Dealer's Telephone Number:
Dealer's City: NORTH EAST
Dealer's State: PA
Dealer's Zipcode: 16428
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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