NHTSA ID Number: 10132184
Incident Date: 2005-06-24
Manufacturer's Name: Toyota
Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: SIENNA
Model Year: 2005
9999 If Unknown Or N/A
Vehicle Identification Number: 5TDZA23C75S
Vehicle Mileage At Failure: 1075
Vehicle Speed:
Number Of Occurrences: 45
Was Vehicle Towed: No
Consumer Location: GOOSE CREEK, SC
Summary of Complaint
MY HUSBAND AND I PURCHASED A 2004 TOYOTA SIENNA IN FEB. 2004. WE TRADED IT ON 6/24/2005 FOR A 2005 TOYOTA SIENNA. THE REASON WAS WE DID NOT NEED AN 8-PASS. AND CAPTAIN CHAIRS IN 2ND ROW AND I HATED THE COLOR. SO WE GOT A 2005 BLUE MIRAGE LE 7-PASSENGER ON 6/24/05. BUT, YES WE HAVE A PROBLEM MY 04 GOT 19.6 MI. PER GAL. THIS ONE IS ONLY GETTING 14.3 MPG. I STILL DRIVE TO SAME PLACES AND I PUSHED THE 04 TO ITS LIMITS UNLIKE THE 05 THAT I DROVE LIKE IT IS A BABY. I BROUGHT MY CAR TO THE DEALERSHIP ON 7/25/2005 TO HAVE THEM FIND OUT WHAT THE PROBLEM WAS. I WAS TOLD THEY WERE GOING DRIVE IT 75 MILES. WELL THEY DROVE IT 210 MI. THEY SAID THAT THE OVERHEAD COMPUTER WAS NOT SET CORRECTLY AND IT WAS RESET TO 22.7 MPG. AS I WAS LEAVING THE COMPUTER WAS DROPPING ON THE MPG, I CALLED THE SERVICE MANAGER ROB. HE TOLD ME THAT I WAS WRONG AND THAT I NEEDED TO DRIVE IT FOR AT LEAST 5,000 MI. BEFORE I KNEW WHAT THE CAR WOULD GET. BULL MY 04 ALWAYS GOT 19 TO 20 MPG. TODAY I MANUALLY TRACKED IT AND ONCE AGAIN MY CAR IS ONLY GETTING 14.33 MPG. TOYOTA CORP. CALLED ME ABOUT THE VAN. HAVE NOT HEARD ANYTHING FROM THEM. THEY SAID THERE WAS SOMETHING WRONG WITH IT. SHE SAID HER MANAGER WOULD CONTACT ME STILL NO WORD. SO, TONIGHT MY HUSBAND AND I WENT UP THERE TO SPEAK WITH THE MANAGER WHO SOLD US THE CAR, HE WASN'T THERE BUT ANOTHER MANAGER SAID I NEEDED TO SPEAK WITH THE MANAGER THAT SOLD IT TO US. AND TO NEVER GO BY THE COMPUTER ALWAYS FIGURE GAS MI. MANUALLY. SO, WHY DID I PAY FOR IT? WE HAVE BOUGHT 4 TOYOTAS FROM THEM IN THE LAST 4 YEARS AND HAVE REMAINED FAITHFUL CUSTOMERS. I DID NOT SEE ANYTHING ON YOUR WEBSITE THAT REFERRED TO THIS. DO YOU HAVE ANY IDEAS? THANK YOU, GENA M. STOKES. *NM
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Complaint 10132184 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2005-06-24
(YYYY-MM-DD)
Date Added To File: 2005-08-10
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2005-08-10
(YYYY-MM-DD)
Date Purchased: 2005-06-24
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: FUEL SYSTEM, GASOLINE
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 6
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: GENE REED TOYOTA
Dealer's Telephone Number:
Dealer's City: NORTH CHARLESTON
Dealer's State: SC
Dealer's Zipcode: 29406
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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