NHTSA ID Number: 10132133
Incident Date: 2005-06-21
Manufacturer's Name: Kia
America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SEDONA
Model Year: 2002
9999 If Unknown Or N/A
Vehicle Identification Number: KNDUP131026
Vehicle Mileage At Failure: 74384
Vehicle Speed: 45
Number Of Occurrences: 2
Was Vehicle Towed: No
Consumer Location: LYNDEN, WA
Summary of Complaint
WE BOUGHT A VAN THAT WAS DELIVERED FROM PORTLAND OREGON TO OUR HOME IN LYNDEN WASHINGTON ABOUT 10:30 PM THE NEXT DAY MY WIFE PROCEEDED TO CHECK THE VEHICLE FLUIDS, CLEAN THE VEHICLE, ECT . THEN APON THAT FOUND THE FLUIDS TO BE LOW AND NOT SERVICED. SHE MY WIFE THEN CALLED THE CAR LOT TALKED TO THE SALES MANAGER, HE PROFESSED THAT IT HAD BEEN SERVICED AND WHEN MY WIFE EXPLAINED HER DISCOVERY HE THEN TOLD HER TO TAKE IT TO JIFFY LUBE AND THE CAR LOT WOULD PAY FOR IT TO BE DONE. WHEN DRIVING IT TO BE SERVICED WE MY WIFE AND I NOTICED THE TRANSMISSION WAS SLIPPING THERE FOR WE CONTACTED OUR LOAN OFFICE TO SEE IF THE DEAL HAD BEEN FUNDED IN WHICH IT HAD BUT THEY ADVISED US TO HAVE THE DEALERSHIP SWAP US OUT OF THE VEHICLE, SO WE THEN WENT BACK TO THE DEALERSHIP TO LET THEM KNOW THEY WERE RUDE AND WANTED MY WIFE TO TAKE IT TO THE KIA DEALERSHIP TO BE DIAGNOSED. WHEN MY WIFE TOOK IT TO THE KIA DEALERSHIP IT WAS FOUND THAT IN FACT THE TRANSMISSION WAS SLIPPING AND WE WOULD NEED A NEW TRANSMISSION, WE THEN CONTACTED THE DEALERSHIP IN WHICH WE BOUGHT THE VAN , ASKED ONCE AGAIN TO BE SWAPPED OUT OF THIS VEHICLE, THEY GAVE US THE RUN AROUND AND TOLD US UNLESS WE CAME UP WITH $8,000.00 - $10,000.00 DOLLARS THERE WAS NOTHING THEY COULD DO EXCEPT HAVE US DRIVE THE VAN TO THEM 224+ MILES FOR THEM TO PUT IN A REFURBISHED TRANSMISSION IN IT . MY WIFE BEFORE BUYING THE VAN TOLD THEM WE DID NOT WANT A VEHICLE WITH THIS MUCH MILEAGE ON IT THE SALES PERSON TOLD MY WIFE IT WAS OK BECAUSE IT HAD A 10 YEAR 100,000 MILE WARRANTY ON IT. WHICH IN FACT IT DOES NOT. THEY HAVE LIED TO US ABOUT CHECKING THE VEHICLE OUT WHEN IN FACT THEY BOUGHT IT FROM ANOTHER DEALER WHERE IT WAS IN STORAGE. THEY TOLD US WE NEED TO BRING IT TO THEM IF WE BRAKE DOWN AND THE TRANSMISSION GOES OUT ON THE WAY THAT THEY WOULD SEND A TOW TRUCK TO PICK IT UP AND WE WOULD HAVE TO FIND OUR OWN WAY HOME. MAYBE WE SHOULD BRING OUR OTHER VEHICLE IN CASE THAT WAS TO HAPPEN. ALSO OUR PAPER WORK HAS NO SIGNATURES. *NM
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Complaint 10132133 Documents
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- Mixes well with conventional fluids
- Low-moisture formula provides excellent vapor lock...
- Ideal for hydraulic and disc brakes
- Provides an extra margin of safety in extreme braking...
- Mix of polyglycol ethers ensures hot brake-system operation...
- Excellent for ABS, disc and drum brake systems
- Delivers braking power when needed by avoiding a spongy...
- Both wet and dry boiling points exceed the minimum...
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2005-06-21
(YYYY-MM-DD)
Date Added To File: 2005-08-09
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2005-08-09
(YYYY-MM-DD)
Date Purchased: 2005-06-20
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN:AUTOMATIC TRANSMISSION
Anti-Lock Brakes: No
Cruise Control: Yes
Number Of Cylinders: 6
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: COURTESY FORD LINCOLN MERCURY
Dealer's Telephone Number:
Dealer's City: PORTLAND
Dealer's State: OR
Dealer's Zipcode: 97230
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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