NHTSA ID Number: 10132103
Incident Date: 2005-08-02
Manufacturer's Name: Toyota
Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: SIENNA
Model Year: 2001
9999 If Unknown Or N/A
Vehicle Identification Number: 4T3ZF13CX1U
Vehicle Mileage At Failure: 65300
Vehicle Speed: 55
Number Of Occurrences: 2
Was Vehicle Towed: No
Consumer Location: WATERFORD, NY
Summary of Complaint
WHEN DRIVING ON HIGHWAY I-87 OUR MOONROOF IN OUR MINIVAN STARTED TO BLOW OFF. LUCKILY MY HUSBAND WAS IN THE PASSENGER SEAT AND COULD HOLD THE GLASS WHILE I PULL OFF. WE IMMEDIATELY CALLED TOYOTA OF CLIFTON PARK TO TELL THEM AND TOOK IT THERE THE FOLLOWING MORNING. THEY GAVE US TWO OPTIONS, ONE FULL REPLACEMENT AT A COST OF APPROX 1,340 + TAX OR TO HAVE THEM ATTEMPT TO REPLACE THE GLUE AND WE WOULD HAVE TO LET IT "CURE" FOR A FEW DAYS. WE DIDN'T DRIVE IT FOR APPROX 8 DAYS AND TWO DAYS AFTER DRIVING IT, IT FLEW OFF AGAIN, THIS TIME I WAS ALONE AN COULDN'T GRAB IT AND IT BLEW OUT AND HIT ANOTHER VEHICLE CAUSING PROPERTY DAMAGE TO THAT CAR. WE TOLD TOYOTA ORIGINALLY THAT IT HAD TO BE A MANUFACTURING DEFECT, YOU DON'T DRIVE AROUND AND EXPECT THE WINDOWS TO BLOW OUT OF YOUR CAR. THEY SAID BECAUSE WE WERE OVER OUR 50000 MILES THEY WOULDN'T BE RESPONSIBLE. NOW IN ADDITION TO THEM NOT TAKING RESPONSIBILITY FOR A DEFECTIVE MOONROOF, THEY ALSO GAVE US BAD ADVISE ON FIXING IT. THEY TOLD US ONLY ONE VERY EXPENSIVE OPTION AND THEN ONE VERY CHEAP. NOTHING IN BETWEEN WAS OFFERED AND AFTER TALKING TO OUR INSURANCE ADJUSTER, THERE WAS MANY OTHER WAYS TO FIX THE VEHICLE (ONLY REPLACE THE GLASS, GET ONE FROM A JUNK YARD ETC) BUT THEY DIDN'T OFFER THOSE LESS EXPENSIVE REPAIRS SO OF COURSE WE TRIED THE GLUE. AFTER METLIFE SENT AN ENGINEER FROM AN INDEPENDENT COMPANY DID WE FIND OUT THEY USED AN APPOXY THAT ISN'T MEANT FOR FIXING SUNROOF'S OR CARS. *JB
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Complaint 10132103 Documents
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CRASH: Yes
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: Yes
Date Of Incident: 2005-08-02
(YYYY-MM-DD)
Date Added To File: 2005-08-09
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2005-08-09
(YYYY-MM-DD)
Date Purchased: 2001-01-28
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: VISIBILITY:SUN/MOON ROOF ASSEMBLY
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 6
Drive Train Type: U
[AWD, 4WD, FWD, RWD]
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: TOYOTA OF CLIFTON PARK
Dealer's Telephone Number:
Dealer's City: MECHANICVILLE
Dealer's State: NY
Dealer's Zipcode: 12118
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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